Health Systems and Service Delivery Manager at Society for Family Health (SFH)

Society for Family Health (SFH) is one of the leading non-governmental public health organisations in Nigeria, implementing programmes in Reproductive Health/Family Planning, HIV & AIDS prevention and treatment, malaria prevention and treatment, primary health care system strengthening and maternal, newborn and child health care. We work in partnership with the Federal and State Governments of Nigeria, the Global Fund, United States Agency for International Development (USAID), Department for International Development (DFID), Bill & Melinda Gates Foundation, MSD for Mothers and Children Investment Fund Foundation among other international donors.

We are recruiting to fill the position below:

Job Title: Health Systems and Service Delivery Manager

Job ID: sfh-90604
Location: Abuja
Employment Type: Full-time

Job Profile

• The Health System & Service Delivery Manager will ensure the delivery of high-quality selfcare/sexual and reproductive health and rights (SRHR) intervention across project geographies.
• S/He will provide crucial oversight, guaranteeing that all services adhere to established quality standards and protocols. By doing so, the manager will ensure consistency and excellence in service delivery, enhancing the overall impact of the project.
• S/He will also lead service delivery and QoC capacity building for the project, as well as systems strengthening and full integration of the DISC interventions and innovations at national and subnational levels.

Job Role
The successful candidate will perform the following responsibilities:

• Establishing and maintaining high-quality standards in the delivery of self-care initiatives through DISC implementation framework, assuring equitable access, providing integrated services, and scaling up services.
• Support the national, state government, and local organizations, and communities to deliver quality self-care interventions.
• Lead efforts both internally and externally to harmonize programmes and resources on specific areas of focus of health systems strengthening which include but not limited to Improving data information systems, procurement and supply chain management, human resources for health and community health systems.
• Develop partnerships with local and international non-government organizations, community-based institutions, religious groups, and health authorities. Guide and build the capacities of partners so that the goals of the programme are met, and donor rules respected.
• Work with sub national service delivery team to ensure that timelines, milestones, deliverables and responsibilities are clearly-specified and attainable, and maintain timely delivery
• Promote critical thinking, innovative approaches, and good practices for sustainable HSS initiatives.
• Keep abreast, research, benchmark, and implement best and context informed resilient, sustainable health systems. Institutionalize and share best practices and knowledge learned.
• Contribute to the development of policies and procedures and introduce innovation and best practices to ensure optimum efficiency and efficacy of sustainable programmes and projects.
• Lead, plan and implement capacity building initiatives to enhance the competencies of stakeholders to promote sustainable results on HS&SD improvement.
• Prepare policy papers, briefs, case studies and other strategic programme materials for management Ensure monitoring benchmarks, performance indicators and measurements to assess and strengthen performance accountability, coherence and delivery of concrete and sustainable results are in place and corrective actions taken as needed and required.
• Use, information and/or consideration to influence policy, advisory services, and technical support
• Prepare regular reports on key performance indicators, such as client satisfaction scores, service delivery metrics, and staffing levels.
• Provide technical support to government in its efforts to strengthen sustainable health systems strengthening and ensuring supported HS&SD initiatives are institutionalized, government led and sustainable, while ensuring complementarity of SFH/DISC contribution to broader health sector investments on HSS.

Qualifications / Experience

• Medical Doctor, Registered Nurse, or Midwife (BNS) with a master’s Degree in Public Health, Social Sciences or related field
• 9+ years of successful experience in a similar role, in a health delivery implementing donor funded program.
• Proven experience working in the SRHR space and supporting family planning services.
• Familiar with the primary health care context in Nigeria
• Experience engaging technical representatives of the national and subnational levels and sharing knowledge, documenting best practices, present highly technical ideas at various forums.
• Demonstrated capacity to develop technical materials and strengthen local clinical and non-clinical capacities to improve service delivery, advocacy and resource mobilization for quality SRHR services.
• Proven ability in conflict management, team building, written and oral communication, and negotiation skills.
• Fluency in written and spoken English, and demonstrated capacity to effectively communicate and document, including the writing of quality reports and detailed analysis of strategic information.
• Familiarity with the FMOH, SMOH, NPHCDA, or SPHCDA structures and functions
• Technical experience in following areas: supply chain management, information systems, human resources for health, domestic resource mobilisation and broader health financing
• Willingness to travel throughout Nigeria as necessary

Skills and Competencies:

• Experience in SRH implementation
• Capacity to develop technical materials, including developing and facilitating provider trainings, policy influence, and knowledge management
• Familiarity with the FMOH/SMOH/ NPHCDA/SPHCDA

Compensation & Benefits
The compensation package for this position is based on industry standards, and designed to attract, motivate, and incentivize talented individuals.

Application Closing Date
7th July, 2024.