Experienced Baker / Outlet Manager at Hatlab Ice Cream Delite Limited

Hatlab Ice Cream Delite Limited is a reputable food and beverage company that specializes in the production, distribution, and sales of Italian ice creams and other complimentary products.

We are recruiting to fill the position below:

Job Title: Experienced Baker / Outlet Manager

Location: Ikeja, Lagos
Employment Type: Full-time

Description 
Operational Leadership:

• Manage day-to-day operations of the outlet (production & shop floor).
• Ensure the cleanliness and organization of the shop floor.
• Implement and enforce standard operating procedures (SOPs).
• Monitor and maintain inventory levels, including ordering and restocking.
• Oversee the preparation and baking of a variety of pastries, desserts, breads, and gelato.
• Ensure consistency in quality, taste, and presentation of all products.
• Ensure the secure and organized handling of cash and other payment methods.
• Generate customer invoices and receipts for, takeout, and delivery orders.
• Verify the accuracy of billing information and resolve any discrepancies.
• Maintain accurate and up-to-date records of daily financial transactions.
• Reconcile cash registers and prepare daily financial reports.
• Reconcile daily cash transactions with financial records.
• Investigate and resolve discrepancies in a timely manner.
• Assist in preparing financial reports and statements as required.
• Collaborate with the finance team and management to ensure accurate financial documentation.
• Ensure compliance with financial policies, procedures, and regulations.
• Participate in internal and external audits as needed.

Customer Service:

• Foster a customer-centric environment.
• Train and lead staff in providing outstanding customer service.
• Address customer inquiries, feedback, and concerns promptly.
• Uphold brand standards for quality and service.

Team Management:

• Recruit, train, and develop a high-performing team.
• Schedule staff shifts effectively to meet operational needs.
• Conduct performance reviews and provide constructive feedback.
• Foster a positive and collaborative work environment.

Sales and Marketing:

• Implement sales strategies to achieve revenue targets.
• Collaborate with the marketing team to execute promotional activities.
• Monitor sales trends and identify opportunities for growth.

Recipe Development & production Planning:

• Collaborate with the production team to develop and update the company’s menu.
• Stay informed about industry trends and introduce innovative and seasonal product offerings.
• Create and modify recipes to meet the company's standards and customer preferences.
• Conduct research to stay current with product trends and techniques.

Ordering and Inventory Management:

• Source and select high-quality ingredients for production.
• Manage inventory of production raw materials and supplies.
• Place orders for ingredients and supplies as needed from HQ.
• Manage inventory levels to prevent shortages or overstocking.

Quality Control:

• Implement quality control measures to ensure that all products meet established standards.
• Conduct regular tastings and evaluations.
• Ensure that all products are well presented in an aesthetically pleasing manner.

Hygiene and Safety:

• Adhere to food safety and hygiene standards.
• Monitor and enforce cleanliness and sanitation in the pastry kitchen.

Application Closing Date
5th July, 2024.