Client Experience Representative at Cavista

Cavista is a global technology company creating cloud-based software solutions for clients. With operations around the world, we globalize, standardize and localize our processes, while at the same time remaining sensitive to specific needs in different regions. Our mission is to empower organizations with the world’s best technology solutions.

We are recruiting to fill the position below:

Job Title: Client Experience Representative

Location: Lagos
Employment Type: Full-time

Job Description

• A Client Experience Representative will provide support to our clients for software solutions.
• The ideal Representative will be a knowledgeable and enthusiastic home health, home care, or hospice professional who enjoys making a positive impact on patients' lives across the country.
• Provide consultative support and solutions for all Axxess clients; answer questions via phone and support ticketing center, resolve problems and offer general assistance for the day-to-day operations of our various products
• Partner effectively to provide quality support, while always upholding company values
• Respond rapidly and provide prompt support to client concerns; escalate unresolved matters and maintain ownership through to a timely resolution
• Receive ongoing training to maintain knowledge and relevancy within the industry and company products/services
• Communicate with clientele; research to diagnose inquiries; managing database records and provide status reports on reported issues - all done with speed and professionalism.

Qualifications

• Bachelor's Degree required
• Healthcare Industry Experience is a plus (LVN, PTA, COTA, MSW, Intake, Scheduling, Office Management, Administration, Medical Records)
• Customer orientation and ability to adapt/respond to different personalities
• Desire to anticipate customer needs paired with the drive to provide a consultative solution
• Excellent communication skills; presentation, written, and verbal
• Demonstrated ability to organize and implement priorities; manage multiple tasks, in a dynamic setting.

Benefits

• 5-day workweek.
• Flextime.
• Competitive Health Insurance (Employee + Spouse + 4 children).
• Growth and Development.

Application Closing Date
Not Specified.