Operations & Admin Manager at Dates and Events Limited - Talents and Skills Africa Consulting

Talents and Skills Africa - Our client, Dates and Events Limited is recruiting to fill the position below:

Job Title: Operations & Admin Manager

Location: Gbagada, Lagos
Employment Type: Full-time
Reports to: Chief Responsibility

Main Purpose of the Role

• The Operations and Administration Manager in a venue and event furniture rental business is responsible for overseeing the seamless execution of daily operations and administrative tasks.
• This role includes managing staff, coordinating event logistics, maintaining inventory and equipment, and ensuring the venue is prepared for events/deliveries working with the key staff members.
• The manager acts as the primary point of contact for clients, addressing inquiries and resolving issues to ensure high customer satisfaction.
• Additionally, they handle budgeting, financial reporting, and office management, while also contributing to marketing efforts and sales activities to promote the business.
• Their leadership and organizational skills are crucial in delivering successful events/rentals and maintaining efficient business operations.

Main Activities
Operations Management:

• Support the organizations’ vision and process ideals in a creative and collaborative manner
• Oversee the day-to-day operations of the event venues and party rental services. Ensure the venue is maintained, clean, and ready for events.
• Manage inventory and upkeep of rental equipment, including tables, chairs, decorations, and audiovisual equipment.
• Communicating changes in an order and delivery process to relevant parties.
• Managing stock control and regular inventory checks at agreed period.
• Creating and monitoring order, delivery, retrieval process across stakeholders
• Coordinate logistics for event rental deliver and retrieval.
• Implement and monitor health, safety, and sanitation policies.
• Develop event schedules and timelines to ensure all activities run on time
• Resolve any issues or emergencies that arise during events or rental deliveries
• Ensuring that health and safety regulations are followed
• Ensure rentals are well prepared and in good condition before and after use.

Operations Management:

• Support the organizations’ vision and process ideals in a creative and collaborative manner
• Oversee the day-to-day operations of the event venues and party rental services. Ensure the venue is maintained, clean, and ready for events.
• Manage inventory and upkeep of rental equipment, including tables, chairs, decorations, and audiovisual equipment.
• Communicating changes in an order and delivery process to relevant parties.
• Managing stock control and regular inventory checks at the agreed period.
• Creating and monitoring order, delivery, retrieval processes across stakeholders
• Coordinate logistics for event rental delivery and retrieval.
• Implement and monitor health, safety, and sanitation policies.
• Develop event schedules and timelines to ensure all activities run on time
• Resolve any issues or emergencies that arise during events or rental deliveries
• Ensuring that health and safety regulations are followed
• Ensure rentals are well prepared and in good condition before and after use.

Staff Management:

• Recruit, train, and supervise a team of setup crews, logistics and customer service and administrative staff.
• Schedule staff shifts and ensure adequate coverage for events and deliveries.
• Conduct performance evaluations and provide feedback to staff and management
• Put in place rewards and recognition schemes for support staff
• Examining the company’s resource management and looking for ways to boost team productivity
• Supporting all functions of the business to work together by fostering a positive and collaborative work environment.
• Reviewing workloads and manpower to ensure targets are met Customer Service:
• Supervise the activities of the sales and customer service teams and serve as the primary point addressing inquiries and resolving any concerns.
• Ensure a high level of customer satisfaction by delivering exceptional service in terms ofcleanliness of the venues and rental items.
• Supervise the process for follow-up called with clients served at both the venues and the rental team
• Assist the sales team in handling client contracts, negotiations, and billing.
• Recommend service improvements by remaining current on industry trends, market activities, and competitors
• Find ways to increase quality of customer service and implement best practices across all levels.

Administrative Duties:

• Manage office operations, requisition, liaising with Vendors
• Invoice management filing and maintenance of proper record keeping
• Oversee budgeting, financial reporting, and expense management.
• Implement and enforce office systems, standards and procedures.
• Prepare and present regular reports to senior management.
• Presentation of weekly, monthly, quarterly and yearly reports.
• Working towards maximizing income and minimizing expenditure
• Review and formulate policies, process and procedures for rentals in accordance with standard practice

Marketing and Sales:

• Assist in developing marketing strategies to promote the venue and rental services.
• Participate in sales activities, including client tours and presentations.
• Promote and market the venues and the Rental arm services as unique and unbeatable
• Maintain an active presence on social media and manage online reviews through the sales team.
• Monitoring of the business operations and sales targets
• Any other assigned task Key Relationships Regulatory Bodies , Vendors, Colleagues, Supervisor and Clients Critical Success Factors of the

Job Key Competencies
Key Skills Qualities and Work Experience:

• Relevant knowledge of Budgeting, Sales and Marketing function
• Relevant knowledge of Customer Relations
• Relevant knowledge of rental business
• Creativity/Innovation Strong Leadership skills.
• Excellent verbal and written communication skills.
• Organization and Planning skills
• Good Presentation Skills.
• Strong Negotiation Skills.
• Relationship Management.
• Strong Problem-solving skills.
• Ability to plan, schedule and coordinate effectively.
• Attention to detail and accuracy
• Ability to foster Teamwork
• Data collection and ordering
• Excellent listening skills
• Proficiency in the use of computers
• Knowledge of rental software
• Minimum of University Degree or equivalent in relevant field.
• Minimum of 7-year work experience in a similar role in a multi-site, structured environment.
• Relevant Professional Certification.
• Budget Management
• Sales revenue
• Cost associated per rental delivery
• Documentation and education on processes and procedure and enforcement of compliance
• Client acquisition and retention rate
• Adequate maintenance of records
• Quality of reporting and service improvement
• Level and quality of engagement and communication with vendors, colleagues and clients
• Timeliness and Quality work output
• Adequacy/usability of client information
• Customer service satisfaction
• Overall performance on target set

Application Closing Date
15th July, 2024.