Exclusive Travel Specialist at Workforce Group

Workforce Group is a Management Consulting and Outsourcing Professional Services Firm. Following its inception in July 2004, Workforce Management Centre Limited (Workforce) has built an enviable reputation as the leading indigenous management and professional services consulting firm in Nigeria. Drawing from its Deep Domain Expertise, in the area of organizational effectiveness and employee performance, the Company is positioned to assist businesses across diverse sectors of the economy in their quest to create sustainable value for their stakeholders.

We are recruiting to fill the position below:

Job Title: Exclusive Travel Specialist

Location: Alausa, Ikeja, Lagos 
Employment Type: Full-time (Hybrid)
Industry: Hospitality

Job Overview

• As an Exclusive Travel Specialist, you will be responsible for providing personalized travel planning and advisory services to our discerning clientele.
• This role requires a high level of dedication, attention to detail, and the ability to exceed the expectations of high-profile individuals with bespoke travel solutions.

Job Responsibilities
Client Relationship Management:

• Develop and maintain strong, trusting relationships with clients, ensuring a deep understanding of their travel preferences and needs.
• Act as the primary point of contact for clients, offering responsive and proactive communication.

Travel Planning and Coordination:

• Design bespoke travel itineraries, including accommodations, transportation, activities, and dining, tailored to client preferences.
• Handle all aspects of travel arrangements, including booking flights, hotels, private transfers, and exclusive experiences.
• Ensure meticulous attention to detail in planning, from initial inquiry through to post-travel follow-up.

Bespoke Services:

• Provide VIP-level service, anticipating client needs and delivering personalized touches that enhance the travel experience.
• Coordinate with bespoke service providers to secure exclusive perks and upgrades for clients.

Problem Solving:

• Quickly and effectively resolve any issues or changes that arise before or during travel, ensuring minimal disruption to clients’ plans.
• Provide 24/7 support during travel, addressing emergencies and unforeseen circumstances with professionalism and efficiency.

Market Knowledge and Trends:

• Stay informed about luxury travel trends, emerging destinations, and high-end travel products.
• Maintain a network of industry contacts to secure the best deals and insider knowledge for clients.

Administrative Duties:

• Maintain detailed records of client preferences, itineraries, and travel arrangements.
• Manage budgets, invoices, and payments, ensuring all financial transactions are accurate and timely.

Required Skills

• 1 - 3 years work experience.
• Exceptional organizational skills and attention to detail.
• Strong communication and interpersonal skills, with a professional demeanour.
• Ability to handle confidential and sensitive information with discretion.
• Proficiency in travel booking systems and office software. - Attributes:
• High level of dedication and a passion for delivering outstanding client service.
• Ability to work under pressure and manage multiple tasks simultaneously.
• Flexibility to respond to client needs outside regular business hours.

Salary
N150,000 per month.

Application Closing Date
31st July, 2024.