Relationship Officer at a Microfinance Banking Sector - Estrada International Staffing Solutions

Estrada International Staffing Solutions - Our client is a leading player in the microfinance banking sector, dedicated to empowering individuals and small businesses by providing accessible and reliable financial services. With a focus on fostering financial inclusion and supporting economic growth, our client offers a wide range of products and services designed to meet the unique needs of underserved communities.

Due to expansion, they are recruiting to fill the position below:

Job Title: Relationship Officer

Location: Lagos
Employment Type: Full-time

Job Objectives

• We are seeking a motivated and proactive Relationship Officer to join our client’s team.
• The successful candidate will play a crucial role in building and maintaining strong relationships with clients, identifying their financial needs, and providing tailored financial solutions.
• This role requires excellent interpersonal skills, a deep understanding of microfinance products, and the ability to drive customer satisfaction and business growth.

Principal Duties / Responsibilities

• Develop and maintain strong relationships with existing and potential clients.
• Act as the primary point of contact for clients, addressing their inquiries and resolving issues promptly.
• Conduct regular client visits to assess their financial needs and offer appropriate financial solutions.
• Identify and pursue new business opportunities to expand the client base.
• Promote and cross-sell the bank’s products and services, including loans, savings accounts, and other
• financial products.
• Achieve individual and team sales targets through effective sales strategies and initiatives.
• Conduct thorough credit assessments to evaluate the creditworthiness of potential borrowers.
• Monitor and manage the loan portfolio to ensure timely repayments and minimize default rates.
• Implement risk management practices to safeguard the bank’s assets and maintain a healthy loan portfolio.
• Provide clients with accurate and timely information about their accounts and transactions.
• Educate clients on the bank’s policies, procedures, and financial literacy to empower them to make informed
• Prepare and submit regular reports on sales activities, client feedback, and market trends.
• Ensure compliance with all regulatory requirements and internal policies.
• Work closely with other departments, such as credit, operations, and customer service, to deliver seamless
• Participate in team meetings, training sessions, and performance reviews.

Job Requirements

• Bachelor’s Degree in Finance, Business Administration, Economics, or a related field.
• Proven experience as a Relationship Officer, Sales Representative, or similar role in the microfinance
• banking industry.
• Must have 2-3 years of experience.
• Strong knowledge of microfinance products, credit assessment, and risk management.
• Excellent interpersonal and communication skills.
• Strong sales and negotiation skills with a track record of achieving sales targets.
• Customer-focused with a commitment to delivering exceptional service.
•  Ability to work independently and as part of a team.
• Proficiency in MS Office applications and banking software.
• High level of integrity and ethical standards.
• Strong analytical and problem-solving skills.

Application Closing Date
9th July, 2024.