Client Service Representative at Center for Advanced Specialty Surgery (CASS)

Center for Advanced Specialty Surgery (CASS) is a premier hub of excellence for specialty surgery, with locations in Victoria Island, Lagos and Owerri, Imo State, in Nigeria. CASS is a boutique surgical hospital run by well-trained USA surgeons and physicians, who are committed to delivering quality care and creating access to a network of highly specialized providers in the fields of orthopedics, plastic surgery, pain medicine and family medicine.

We are recruiting to fill the position below:

Job Title: Client Service Representative

Location: Lagos
Employment Type: Full Time

About the role

• We are looking for a full-time, experienced Client Service Representative (CSR) to join our reputable team of professionals as front-line support for our clients and customers, and to ensure their satisfaction.
• The CSR will provide helpful information, answer client questions, and promptly respond to complaints.
• The ideal candidate is one who maintains a positive, and professional attitude towards customers at all times; communicates excellently and is kind and compassionate.
• The successful candidate will report to the Clinical Director as well as the Hospital Administrator.

Your Primary Responsibilities:

• Greet persons entering the facility, determine nature and purpose of visit, and direct to designated personnel.
• Provide accurate information to customers in response to inquiries by telephone or in person about appointments and/or services, in a timely and professional manner.
• Register new clients on the database
• Follow up to ensure appropriate action is taken to resolve clients’ problems.
• Refer unresolved client complaints or inquiries to the designated department for further clarification.
• Confirm eligibility to access care at facility and review Insurance policy plans and service limits.
• Support accounting unit with client billing, payments and other assigned tasks.
• Provide administrative support with managing documents and records, procurement, and other assigned tasks.

Required Experience and Qualifications

• A Bachelor's degree or its equivalent.
• Excellent organizational and time-management skills.
• A great team player with excellent written and verbal communication skills
• Detail-oriented and able to maintain meticulous records
• Ability to prioritize and make decisions with sound judgement
• Excellent computer skills

Company Benefits

• Competitive Pay
• Healthcare coverage
• Paid vacation days
• Work with a team of highly trained international doctors
• Career advancement opportunities
• Located in the heart of town

Application Closing Date
Not Specified.