Sales / Customer Services Experience Team Lead at Venus Finance

Venus Finance was founded with a vision to revolutionize financial systems and empower dreams by providing easy access to funds and creating risk-free, profitable investment opportunities. As a hub of Financial solutions for Africa by Africans, Venus Finance is filling the financial gaps that have hindered people from achieving their career, business, academics, health, or financial goals. Weofferloan facilities to hundreds of people seeking to travel abroad for various purposes.

Over time we have expanded our offering to include business loans and personal loans for emergencies, payday advances and so on. We also launched an investment structure that our customers have utilized to earn millions of naira monthly.

We are recruiting to fill the position below:

Job Title: Sales / Customer Services Experience Team Lead

Location: Abuja (FCT)
Employment Type: Full-time

Summary

• The Sales/Customer Experience Team Lead is responsible for driving sales performance and ensuring a superior customer experience within the finance industry.
• This role requires a strategic thinker who can lead a team, implement effective sales strategies, and enhance customer satisfaction. The ideal candidate has extensive experience in the finance sector, excellent leadership skills, and a proven track record in sales and customer service.

Key Responsibilities
Team Leadership:

• Lead, mentor, and motivate the sales and customer experience team to achieve targets and deliver outstanding service.
• Conduct regular team meetings to review performance, provide feedback, and set goals.
• Foster a positive and collaborative team environment.

Sales Strategy and Execution:

• Develop and implement sales strategies to achieve company targets.
• Monitor sales metrics and analyse data to identify areas for improvement.
• Collaborate with the marketing team to create effective sales campaigns and promotions.

Customer Experience Management:

• Ensure the delivery of a seamless and exceptional customer experience.
• Address and resolve customer complaints and issues promptly and effectively.
• Gather customer feedback to identify opportunities for service improvement.

Training and Development:

• Provide ongoing training and development opportunities for team members.
• Keep the team updated on industry trends, product knowledge, and sales techniques.

Performance Monitoring:

• Set performance goals and objectives for the team.
• Conduct performance reviews and implement action plans for underperforming team members.
• Recognize and reward high performers.

Reporting and Analysis:

• Prepare regular reports on sales performance, customer satisfaction, and team activities.
• Use data to inform decision-making and strategy adjustments.

Qualifications

• Bachelor’s Degree in Sales and Marketing, Business Administration, or related field.
• Minimum of 3 years of experience in sales and customer experience roles within the finance industry.
• Proven track record of achieving sales targets and improving customer satisfaction.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Proficient in CRM software and Microsoft Office Suite.
• Ability to analyze data and make data-driven decisions.
• Strong organizational and time management skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).

Other Requirements:

• Willingness to travel as needed for client meetings and industry events.
• Flexibility to work outside regular business hours when required.

Salary
N150,000 - N200,000 / month.

Application Closing Date
1st August, 2024.