Business & Operations Transformation Manager at PricewaterhouseCoopers (PwC) Nigeria

PricewaterhouseCoopers (PwC) Nigeria has been operating in Nigeria since 1953 through its predecessor firms of Coopers & Lybrand and Price Waterhouse. We're one of the leading professional services firms in the country with offices in Lagos, Abuja and Port Harcourt, over 1000 staff and 31 resident partners.

We are recruiting to fill the position below:

Job Title: Business & Operations Transformation Manager

Job ID: 545755WD
Location: Lagos
Line of Service: Advisory
Specialism: Operations
Management Level: Manager

Job Description & Summary

• We are looking for a Manager to manage complex engagements that help our clients realize competitive advantage from their operations. Specific areas of focus include Operations optimisation, Operating model design, Process analysis and design, Supply chain optimisation, Cost management, Financial Analysis, Customer Relationship Management (CRM) strategy development & Project/Programme Management.

Manager Role Description

• Making the project happen – the Manager is the centre of any project, playing a lead role in structuring the output and directing the research of the team, while providing ongoing coaching and hand-holding. Managers are expected to make strong contribution to the development of the wider practice through thought-leadership, pitches, recruitment, etc.

Responsibilities
Business & Industry analysis:

• Identifies issues, drawing on experience from previous projects
• Quickly draws out relevant industry trends affecting the assignment
• Forms an opinion/point of view and articulates clients’ issues/current state from available documentation e.g. strategy document, business plan, procedures manuals, organogram etc.

Assesses and proactively suggests the allocation of key responsibilities to team members as well as suggests staffing changes so that the team has the capability, competence and time to perform the engagement/project in accordance with standards:

• Takes development objectives of Assistant Consultants/Consultants into consideration 
• Displays effective time management, prioritizes issues appropriately and meets agreed timelines
• Takes responsibility for the quality of the team’s work products 
• Addresses the client’s needs within the agreed work scope
• Manages both internal (PwC) and external (Client) stakeholders 

Coaches junior staff taking development needs into consideration – able to articulate to team how their work contributes to meeting project objectives:

• Plays a key role in initial hypothesis generation – e.g. via root cause analysis techniques 
• Continuously sense-checks and updates team hypotheses 

Data gathering and handling:

• Oversees data gathering  process on projects  
• Challenges team on completeness/appropriateness/accuracy of gathered data 
• Identifies key internal data requirements and articulates robust/exhaustive information requests
• Sense-checks research and output with other data sources

Financial analysis:

• Ability to perform historical analysis – understanding of key business drivers
• Ability to understand and discuss in detail, financial trends & projections with the client and more senior team members 
• Communicates with impact and confidence, identifying key issues and articulating actions 
• Communicates effectively with team members – e.g. changes to hypotheses, data problems, new issues, timing
• Coordinates Client/ Team Meetings  
• Supports senior staff at meetings with management or the client by:
  • Having a grasp of all data and findings 
  • Presenting parts of findings – i.e. relevant sections, complex analyses 
  • Contributes to the development of new methodologies or approaches to address client or PwC’s needs

Reporting / Output

• Prepares or coordinates the preparation of complex written documents and presentations:
  • Basic grasp of report writing principles – structures argument and sections appropriately
  • Effective presentation of subject matters/issues using charts, tables and graphics
• Demonstrates the ability to communicate a value proposition; issue, action, impact
• Demonstrates the ability to modify the content and delivery of communications depending on audience
• Takes responsibility for creating a sensible reporting structure and managing reporting flow
• Takes responsibility for team’s work output and ensures content is ‘client-ready’ and addresses the project objectives 
• Monitors project costs on an ongoing basis and keeps senior staff informed of progress / deviations 
• Understands  and  is  up-to-date  with strategy  environment,  latest  thinking  and  roles  of  various parties within it
• Able to handle key risk management procedures (e.g. client and engagement acceptance procedures, engagement letter preparation etc.) 

Business and team development:

• Spends available time on Business Development activities e.g. pitches, thought leadership, sector development
• Sets positive example by providing timely, meaningful verbal and written feedback. Coaches others formally & informally on providing meaningful feedback.
• Contributes to Learning & Education design activity and/or instructs at training events.

Others:

• Takes responsibility/plays an active role in project set-up and administration – e.g. knowledge management files, job codes etc.
• Demonstrates ability to work across various sectors 
• Provides  constructive  and  honest  upward  (and  where  appropriate,  downward)  feedback  in  a  timely manner
• Maintains a focus on project economics – e.g. utilization, recovery, collections, etc. – and recommends opportunities for improved efficiency 

Requirements

• First Degree in relevant field
• MBA/MSc (with business/accounting/finance orientation) is desirable
• ACCA or other accredited accounting qualification is desirable
• PMP or other project management certification is desirable
• Lean/Six-Sigma/ISO or other business process/quality-related certification is desirable

Job Experience

• Minimum of 6 years’ experience in Operations consulting in a professional services environment or 2 years’ relevant experience in a large/global organization
• Experience outside market of operation will be an added advantage
• Experience in building and maintaining strong relations with senior level clients and key industry contacts 
• Demonstrated leadership skills and experience leading projects and diverse teams
• Strong analytical and problem solving capabilities. 
• Demonstrated experience in any of the following knowledge areas:
  • Operations optimisation 
  • Operating model design 
  • Process analysis and design
  • Supply chain optimisation (covering Procurement, Logistics, Inventory Management etc.)
  • Cost management
  • Financial analysis
  • Project/Programme Management

Preferred skills:
Excel skills:

• Able to manipulate and analyse data on Ms Excel
• Able to utilize complex Ms Excel functionalities for analysis e.g. macros
• Able to coach more junior staff on advanced analysis techniques 

Process Analysis & Design skills:

• Able to perform critical analysis of processes to identify gaps, redundancies, automation requirements and other improvement opportunities
• Able to map processes using basic process mapping tools e.g. Ms Visio
• Able to document and review Standard Operating Procedures for key business areas highlighting KPIs, process inputs/outputs, key risks and mitigating controls

Interviewing skills:

• Performs more in-depth and difficult interviews e.g. with client senior management, potential clients etc. 
• Designs and manages interview programme
• Extracts key messages and implications from interviews

Job Knowledge Requirements

• Demonstrates comprehensive knowledge of one of the following industries – Financial Services, Financial Technology, Consumer Markets, Government Agencies, Telecommunications, Energy 
• Working knowledge and understanding of compliance and risk review procedures, business processes and internal controls 

Job Related Skills and Competencies:

• Flexibility in your approach to meeting goals as team manager 
• Ability to communicate clearly with colleagues and senior clients 
• A proven track record of establishing and maintaining strong relationships 
• A proactive approach to problem solving, delivering results and meeting client expectations 
• Strong technical depth
• Project management skills – ability to manage multiple and complex projects 
• Understand and live the PwC values
• Demonstrable creativity and innovation
• Presentation, communication and facilitation skills
• Adapting and responding to change

Application Closing Date
18th July, 2024.