Customer Experience / Online Associate (Fashion) at Amani Advisory Limited

Amani Advisory Limited is committed to assisting organizationsin achieving success by maximizing their most valuable resource - their employees. We offer complete HR solutions to businesses of all sizes and in various industries. Thanks to a team of seasoned HR professionals, we approach every project with expertise, innovation, and a client-centric mindset.

We are recruiting to fill the position below:

Job Title: Customer Experience / Online Associate (Fashion)

Location: Lekki Phase 1, Lagos
Employment Type: Full-time

Job Summary

• The Customer Experience / Online Associate will play a key role in providing excellent customer service and support to our online customers, ensuring a seamless and enjoyable experience.

Responsibilities

• Respond to customer inquiries and complaints via email, phone, and chat with professionalism and courtesy.
• Provide information about products, services, and orders to customers.
• Process returns and exchanges, ensuring customer satisfaction.
• Maintain a high level of product knowledge to assist customers effectively.
• Track and report on customer feedback and issues to improve the overall customer experience.
• Interact with followers, reposting content, responding to comments and messages, and fostering meaningful conversations to build relationships.
• Represent the Company in a positive and professional manner on all platforms.
• Ensure all communication aligns with Company’s brand voice and values.
• Collaborate with other team members to ensure a cohesive brand image.
• Work closely with the marketing and sales teams to align customer service and social media efforts with overall brand goals.
• Prepare reports on customer service metrics and social media performance for review by management.
• Process customer orders, ensuring accurate picking, packing, and shipping of products.
• Coordinate with courier services and shipping partners for timely and cost-effective delivery of orders.
• Handle order tracking and provide updates to customers and the customer service team.
• Manage the logistics of returns and exchanges, including receiving returned items, processing refunds or exchanges, and restocking items.
• Maintain accurate records of inventory levels, shipments, and returns.
• Analyze logistics data to identify trends, inefficiencies, and areas for improvement in the supply chain.
• Ensure compliance with shipping regulations, customs requirements, and import/export laws.

Person Specification

• B.Sc in Public relations, Mass Communication or a related field.
• Strong knowledge of quality control standards and procedures.
• Excellent negotiation, communication, and interpersonal skills.
• Proficiency in Microsoft Office Suite and familiarity with inventory management software.
• Detail-oriented with strong analytical and problem-solving skills.
• Excellent customer service skills.
• Strong analytical and problem-solving skills, with the ability to identify issues, analyze causes, and implement effective solutions.
• Excellent communication skills, both verbal and written, with the ability to communicate effectively.
• Ability to work independently with minimal supervision and collaborate effectively in a team environment.
• Commitment to upholding high standards of quality, integrity, and professionalism in all aspects of work.

 Salary
N150,000 Monthly. 

Application Closing Date
20th July, 2024.