Customer Service Representative at Naji Realties

Naji Realties is a leading hospitality and real estate company in Nigeria, dedicated to providing exceptional services and experiences that exceed our customers' expectations. With a strong presence in Abuja and Lagos our team of experts is passionate about delivering top-notch solutions in property development, management, and hospitality.

If you share our values and passion for excellence, we invite you to explore career opportunities with us. At Naji Realties, we foster a culture of growth, learning, and collaboration. Be part of our dynamic team and help us shape the future of hospitality and real estate in Nigeria.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Abuja (FCT)
Employment Type: Full-time

Job Summary

• We are seeking a friendly, patient, and professional Customer Service Representative to join our team. As a Customer Service Representative, you will be the primary point of contact for our customers, providing exceptional service and ensuring their needs are met. Your main goal will be to resolve customer inquiries and issues in a timely and efficient manner, while also promoting our brand and building strong customer relationships.

Key Responsibilities

• Answer customer calls, emails, and chats in a prompt and professional manner
• Listen actively and empathetically to customers, understanding their concerns and needs
• Provide clear and concise solutions, resolutions, and explanations to customers
• Resolve customer complaints and issues in a fair and timely manner
• Document customer interactions and updates in our system
• Collaborate with internal teams to resolve complex customer issues
• Stay up-to-date on product knowledge and company information
• Meet and exceed customer satisfaction and performance targets

Requirements

• Bachelor’s Degree in Social Sciences or equivalent required
• Must reside in Abuja preferably around Utako
• Minimum of 2 years of customer service experience preferably in a hospitality industry
• Excellent communication, listening, and problem-solving skills
• Ability to work in a fast-paced environment and adapt to changing priorities
• Strong patience, empathy, and understanding
• Proficiency in computer software and technology
• Ability to work varying shifts, including evenings and weekends

Application Closing Date
31st August, 2024.