Store Manager at Florricks Supermarket

Florricks Supermarket is a modern supermarket, bakery and store that provides everyday essentials, drinks and wines, ice cream, groceries, Creams, Perfumes, and Lotions, Pet food and accessories. At Florricks, we strive to provide an outstanding shopping experience for our customers by offering a wide variety of quality products doused with extraordinary customer service to waoh our customers.

We are recruiting to fill the position below:

Job Title: Store Manager

Location: Ibadan, Oyo
Employment Type: Full-time

Job Description

• Responsible for overseeing all aspects of our retail operations, including sales performance, customer service, merchandizing, staff supervision etc.
• You will play a key role in driving revenue growth, optimizing operational efficiency, and ensuring a seamless shopping experience for our customers.

Responsibilities

• Lead and motivate a team of retail staff to achieve sales targets and deliver exceptional customer service.
• Oversee the day-to-day operations of the retail store, including opening and closing procedures,
• Monitor sales performance and analyze data to identify opportunities for improvement and implement strategies to drive revenue growth.
• Ensure compliance with company policies and procedures, as well as health and safety regulations.
• Maintain high standards of product presentation and merchandising to enhance the visual appeal of the store and maximize sales opportunities.
• Develop and implement sales promotions, events, and marketing initiatives to attract customers and increase foot traffic.
• Build and maintain positive relationships with customers, addressing their inquiries, concerns, and feedback in a timely and professional manner.
• Conduct regular staff training and development sessions to enhance product knowledge, sales skills, and customer service excellence.
• Foster a positive and collaborative work environment where teamwork, communication, and innovation are encouraged.
• Handle any escalated customer complaints or issues, resolving them effectively and ensuring customer satisfaction.
• Collaborate with senior management to develop strategic plans and initiatives to drive business growth and expansion.

Requirements / Qualifications

• Minimum of Bachelor's Degree (B.Sc) / HND in any field.
• Minimum of 5 years of retail experience, preferably with established retail chains
• Proven track record of success in retail management, with a strong focus on driving sales performance and achieving targets.
• Excellent leadership and team management skills, with the ability to motivate and inspire a diverse team of retail staff.
• Strong business acumen and analytical skills, with the ability to interpret sales data and make informed decisions to drive business results.
• Exceptional communication and interpersonal skills, with the ability to interact effectively with customers, colleagues, and senior management.
• Detail-oriented with a passion for delivering outstanding customer service and creating memorable shopping experiences.
• Ability to work autonomously and make decisions independently, with a proactive and solution-focused approach to problem-solving.
• Flexibility to work evenings, weekends, and holidays as required by the demands of the retail industry.

Benefits

• Competitive salary and performance-based incentives
• Opportunities for career advancement and professional development
• Comprehensive benefits package and retirement plans
• Dynamic and supportive work environment with opportunities for creativity and innovation.

Application Closing Date
31st July, 2024.