Account Manager at Finchglow Holdings

Finchglow Holdings is a premier aviation company providing comprehensive travel management, cargo services, and training across all sectors of the economy, including corporate entities, trade partners, and individuals. Our corporate headquarters is situated in Ikoyi, southwest Lagos.

The group consists of six (6) subsidiaries specializing in various aspects of the aviation industry downstream, along with two (2) affiliates, one of which operates in the upstream aviation sector. We maintain a strong presence across nine (9) locations, including five (5) in Lagos, two (2) in Abuja, and one each in Kano and Port-Harcourt.

We are recruiting to fill the position below:

Job Title: Account Manager

Location: Lagos
Employment Type: Full-time

Job Purpose

• The Account Manager is responsible for managing and providing strategy for all of TCS Finchglow Travels, key corporate accounts through client communications, budget management, conflict resolution, revenue growth, and TCS compliance on account deliverables.
• They coordinate communication between the sales and marketing teams (Destination & Protocol) and accounts and are responsible for maintaining account and TCS satisfaction.
• Our Account Manager is expected to consistently provide excellent customer service to accounts, as well as represent the accounts and TCS needs and goals within the organization to ensure business ROI and KPIs are met. Building strong working relationships with accounts to encourage new and repeat business opportunities is essential.

Key Responsibilities

• Work with existing and new accounts to formulate new and repeat business and create revenue models.
• Secure new business and partners in outlined markets territory and resuscitate dormant corporate accounts.
• Manage corporate account receivable based on client’s credit policies.
• Produce detailed status reports and updates on corporate account deliverables and their sales results.
• Monitor account issues, deadlines, and deliverables with relevant TCS departments to ensure all account programs are handled effectively and timely, and inform the Business Development Manager as needed
• Collaborate with product development, account management, inside sales, and marketing as needed to identify potential issues and/or opportunities related to accounts
• Execute account contracts and ensure deliverables meet those contract requirements
• Monitor goals and commission payments for corporate accounts and their performance against targets
• Develop and maintain documentation for the sales and marketing plan
• Ensure that all processes and procedures are completed and quality standards are met
• Travel to visit key accounts throughout the year
• Attend at least 1 trade show annually to represent TCS and meet with existing accounts and to bring in new corporate accounts
• Oversee database management relating to corporate clients’ records
• Keep Salesforce updated with client communication and contact information
• Perform other related tasks as required.

Qualification & Certification

• First Degree in Business Administration, Sales, Marketing or related field.
• Professional certifications/memberships are an added advantage

Experience:

• +1 years’ professional experience outside sales and/or account management preferably with high-value items, and/or luxury brand item.
• Travel experience and/or luxury jet travel experience is highly preferred.

Skills & Knowledge:

• Result Oriented & Target Driven
• Demonstrated ability to manage account and close sales with a high degree of consistency
• Must be able to be strategic and tactical related to existing accounts
• Demonstrated experience in account management and maintaining successful account relationships in an agency or customer service environment
• Demonstrated ability to work cross-departmentally with marketing, account management, product development, inside sales and the executive team. Management experience is helpful but not required
• Requires exceptional and deep knowledge of all TCS expeditions, including multiple global destinations, and a detailed knowledge of the typical TCS destinations
• Deep understanding of the private label accounts that TCS operates for and their relationship with TCS
• Demonstrated ability to leverage experience to compellingly explain the TCS trips through in person presentations, phone calls, email and webinar trainings
• Experience managing accounts and supporting detailed trip itineraries
• Ability to answer complex questions from accounts and to represent TCS interests accordingly
• Position requires exceptional verbal and written communication skills
• Excellent interpersonal skills including diplomacy and customer service orientation, as the primary responsibility is to establish and build relationships with internal and external accounts
• Extremely organized and able to work on multiple accounts at once
• Ability to prioritize tasks and maintain a long list of actions
• Ability to help onboard new employees into the sales department
• Competent IT Skills.

Application Closing Date
19th July, 2024.