Telesales Officer at Sabi

Sabi is Africa's leading provider of enabling infrastructure powering the distribution of goods and services. Our platform enables and empowers a wide ecosystem of users, allowing agents, merchants, exporters, aggregators, distributors, and manufacturers to expand their capabilities and grow their businesses using Sabi's technology rails. These rails provide access to physical goods supply, logistics, business tools, financial services and data insights. In a short span of two years, Sabi has grown to be the largest B2B marketplace on the African continent.

We are recruiting to fill the position below:

Job Title: Telesales Officer

Location: Victoria Island, Lagos
Employment Type: Contract
Contract Duration: 3 months
Work Mode: Hybrid

Reponsibilities

• Build and maintain positive relationships with assigned customers through regular phone calls, emails, and chats.
• Proactively reach out to customers via outbound calls to introduce and upsell our products and services tailored to their specific needs.
• Conduct in-depth needs assessments to understand customer pain points and identify how our product can provide solutions.
• Build strong relationships with potential customers and become a trusted advisor.
• Exceed assigned sales targets and Key Performance Indicators (KPIs).
• Maintain accurate records of all customer interactions.
• Proactively identify customer needs and challenges, offering solutions to ensure satisfaction.
• Onboard new customers and guide them through product setup and adoption processes.
• Monitor customer health and identify potential churn risks, taking steps to mitigate churn and ensure retention.

Requirements

• Bachelor's Degree in Business / Marketing, or a related field.
• Proven experience in telesales, customer success, or a related role.
• Experience in onboarding and guiding new customers through product setup.
• Knowledge of upselling and cross-selling techniques.
• Proven ability to exceed sales targets and KPIs.
• 2 years experience.

Application Closing Date
17th August, 2024.