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Manager, Chargebacks & Refunds at Flutterwave

Posted on Mon 08th Jul, 2024 - hotnigerianjobs.com --- (0 comments)


Flutterwave was founded on the principle that every African must be able to participate and thrive in the global economy. To achieve this objective, we have built a trusted payment infrastructure that allows consumers and businesses (African and International) make and receive payments in a convenient border-less manner.

We are recruiting to fill the position below:

Job Title: Manager, Chargebacks & Refunds

Location: Lekki, Lagos
Job type: Full Time
Work mode: Hybrid
Department: Global Operation

The Role

  •  Flutterwave is seeking a seasoned Manager, Settlements and Chargebacks.
  • This role is pivotal in ensuring the smooth processing of settlements and managing chargeback disputes effectively.
  • You will be responsible for overseeing all aspects of settlement operations and chargeback processes within the organization.
  • This individual will play a crucial role in ensuring accurate and timely settlement of transactions, as well as managing chargeback disputes effectively.
  • The ideal candidate will have a strong background in financial operations, a thorough understanding of settlement procedures, and experience in managing chargeback processes in compliance with industry regulations.

Responsibilities
Responsibilities include but are not limited to:
Settlement Processing:

  • Work closely with the finance and operations teams to reconcile settlement transactions and address any discrepancies promptly.
  • Develop and implement efficient settlement processes to streamline operations and minimize errors.

Chargeback Management:

  • Develop and maintain a comprehensive understanding of chargeback regulations and procedures across different payment networks and regions.
  • Investigate and respond to chargeback disputes in a timely manner, ensuring compliance with relevant regulations and maximizing the chances of successful resolution.
  • Implement strategies to minimize chargeback rates and fraud risk, including monitoring transaction patterns and identifying potential fraudulent activities.

Stakeholder Communication:

  • Serve as the primary point of contact for internal stakeholders, including customer support, sales, and product teams, regarding settlement and chargeback-related inquiries.
  • Collaborate with external partners, including banks, payment networks, and regulatory bodies, to address settlement and chargeback issues effectively and ensure compliance with industry standards.

Reporting and Analysis:

  • Generate regular reports on settlement processing metrics, chargeback rates, and dispute resolution outcomes, providing insights to inform strategic decision-making.
  • Conduct in-depth analysis of settlement and chargeback data to identify trends, patterns, and areas for improvement, and recommend actionable strategies to optimize performance.

Team Leadership and Development:

  • Lead and mentor a team of settlement and chargeback specialists, providing guidance, training, and support to ensure their professional growth and development.
  • Foster a culture of excellence, collaboration, and continuous improvement within the team, driving high performance and achieving departmental goals.

Qualifications
Required competency and skillset to be a Waver:

  • Bachelor's Degree in Business Administration / Finance, or a related field; advanced degree preferred.
  • Minimum of 7 years of experience in settlements, chargebacks, or financial operations within the payments industry.
  • In-depth knowledge of payment processing systems, settlement procedures, and chargeback regulations.
  • Strong analytical skills with the ability to interpret complex data and derive actionable insights.
  • Excellent communication and interpersonal skills, with the ability to liaise effectively with internal and external stakeholders.
  • Proven leadership experience with the ability to motivate and inspire a team to achieve exceptional results.
  • Detail-oriented and highly organized, with a commitment to accuracy and efficiency.
  • Proficiency in relevant software and tools, such as payment processing platforms, CRM systems, and Microsoft Office suite.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online


  

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