Experienced Recovery Officer at Neptune Microfinance Bank

Neptune is on a mission to empower people through financial intermediation in Nigeria and Africa. We are poised to meet your business and personal financial needs.

We are recruiting to fill the position below:

Job Title: Experienced Recovery Officer

Location: Ikeja, Lagos
Department: Credit and Collections
Reports To: Recovery Manager

Job Summary

• The Recovery Officer is responsible for managing and recovering overdue payments from clients.
• This role requires maintaining a professional and compassionate approach while ensuring the financial stability of the Microfinance Bank.
• The Recovery Officer will work closely with clients, other departments, and external agencies to negotiate payment plans and resolve outstanding debts.

Key Responsibilities

• Debt Recovery: Identify and contact clients with overdue payments via phone, email, and in-person visits to negotiate repayment plans and recover outstanding debts.
• Client Interaction: Maintain regular communication with clients to ensure timely payments and address any issues or concerns related to their accounts.
• Account Management: Monitor and manage assigned accounts to track the status of overdue payments and maintain accurate records of all communications and agreements.
• Negotiation: Work with clients to develop feasible repayment plans that align with their financial situations while ensuring compliance with bank policies.
• Legal Compliance: Ensure all recovery activities comply with legal requirements and bank policies, including maintaining confidentiality of client information.
• Reporting: Prepare regular reports on the status of overdue accounts, recovery progress, and any challenges faced in the recovery process.
• Collaboration: Work closely with other departments, including Credit and Risk Management, to share information and develop strategies for improving recovery rates.
• Field Visits: Conduct field visits as necessary to meet with clients and assess their ability to repay loans.
• Documentation: Maintain comprehensive and up-to-date records of all recovery activities, communications, and agreements.

Qualifications

• Education: Bachelor’s degree in Finance, Business Administration, Accounting, or a related field.
• Experience: Minimum of 2-3 years of experience in debt recovery, credit collections, or a related field, preferably within the financial services or microfinance sector.

Skills:

• Strong negotiation and communication skills.
• Ability to work independently and manage multiple accounts.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Strong organizational and time management skills.

Knowledge:

• Familiarity with microfinance principles and practices.
• Understanding of relevant legal regulations and compliance requirements.

Personal Attributes:

• High level of integrity and ethical standards.
• Ability to remain calm and professional under pressure.
• Strong problem-solving skills and attention to detail.

Working Conditions

• Environment: Office-based with occasional field visits.
• Hours: Full-time position, with occasional extra hours required to meet deadlines.

Salary Range
N200,000 - N300,000 / month.

Application Closing Date
Not Specified.