Assistant, Country IT at International Medical Corps

International Medical Corps is a global, humanitarian, nonprofit organization dedicated to saving lives and relieving suffering through health care training and relief and development programs. Established in 1984 by volunteer doctors and Nurses, the International Medical Corps is a private, voluntary, nonpolitical, nonsectarian organization. Its mission is to improve the quality of life through health interventions and related activities that build local capacity in under-served communities worldwide.

We are recruiting to fill the position below:

Job Title: Assistant, Country IT

Location: Maiduguri, Borno
Job type: Full-time

Job Summary 

• The IT Assistant supports International Medical Corps’ country programs by providing technical support, maintenance, setup, and training for all hardware and software, data storage, and communications and networking systems.
• Must be able to effectively install and repair computers in a timely manner, as well as assist in various IT projects and in the training of end-users.

Responsibilities

• The proper setup, maintenance, repair, deployment, and daily support of various IT systems in a medium to big-size Windows environment 
• Ensure that all computers (hardware and software), networks, multifunctional printers, and any other IT devices are set up and regularly maintained correctly according to organizational rules and regulations
• Set up and regularly maintain a server network within the office with local and remote access for but not limited to file sharing and backup purposes
• Responsible for training and supporting end-users with computers, printers, mobile devices, and any other IT device as necessary
• Identify qualified outsourced IT services and utilize such whenever necessary in a reasonable and ethical manner
• Follow HQ IT Department policies and procedures.

Field Visits:

• Update of the network, cleaning of each computer’s systems and hardware, cleaning of each printer, scanner, and maintenance operations on photocopy machines.
• Identify problems, conduct repairs onsite when possible, and follow up with professional workshops when necessary.

Maintenance:

• As necessary, troubleshoot computer problems remotely, using all communication methods available.
• When needed, visit field sites to carry out repairs and maintenance of damaged equipment.
• Receive damaged computers and other equipment and carry out maintenance on hardware and software in a timely manner.
• Receive damaged communications equipment and carry out hardware maintenance in a timely manner.
• Perform other duties as assigned. The duties and responsibilities listed in this document are representative of the nature and level of work assigned and not necessarily all-inclusive.

Job Requirements
Minimum Qualification:

• Typically, a University Degree in Information Technology or a related field. An appropriate combination of education and experience may be considered. 
• At least 1 year’s experience or its equivalent combination of education and hands-on experience in IT or a related field. 
• Ability to multitask, think creatively, and work in an often-stressful environment
• Ability to communicate technical information to non-technical users
• Very good reporting skills in oral and written form including the ability to clearly and concisely express ideas and concepts
• Ability to establish harmonious working relations in an international and multicultural environment
• Languages: Fluent in written and spoken English and relevant local languages
• Excellent knowledge and teaching ability of Microsoft Office 365, Windows 10 and 11.

Application Closing Date
31st July, 2024.