Customer Service Representative at Kuddy Cosmetics

Kuddy Cosmetics have been a leading name in the beauty and makeup industry in Nigeria with an availability of over 20,000 skincare and makeup products on shelves in 15 locations in Nigeria.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Tradefair, Lagos
Employment Type: Part-Time

Job Description

• Are you passionate about helping others and delivering exceptional customer service?
• We are looking for a dedicated and enthusiastic Customer Service Representative to join our dynamic team at Kuddy cosmetics

Responsibilities

• Respond promptly to customer inquiries via phone, email, and chat
• Resolve customer complaints and issues with empathy and professionalism
• Provide accurate information about products and services
• Process orders, returns, and exchanges efficiently
• Maintain customer records and update account information as needed
• Follow up with customers to ensure their needs are met
• Stay up-to-date with product knowledge and company policies

Qualifications

• High School Diploma or equivalent (associate or bachelor’s degree preferred)
• 1 - 4 years of customer service experience, preferably in a call centre or retail environment
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• Ability to multitask and manage time effectively
• Proficiency in using customer service software and Microsoft Office Suite
• Positive attitude and a strong work ethic
• Ability to work flexible hours, including weekends and holidays.

Salary
N70,000 - N80,000 Monthly.

What We Offer:

• Opportunities for career growth and advancement
• Comprehensive training programs
• Employee discounts on company products and services.

Application Closing Date
24th July, 2024.