Customer Service & Inventory Management Personnel at Jibs-Ray Nigeria Limited

Jibs-Ray Nigeria Limited is a recruitment and consulting company established in 2018 to proffer manpower solutions to its clients.

We are recruiting to fill the position below:

Job Title:  Customer Service & Inventory Management Personnel

Location: Ikoyi, Lagos
Employment Type: Full-time
Reporting Line:Head of Department

Job Summary

• We are seeking a detail-oriented and organized Customer Service Personnel with strong skills in inventory management, order processing, and auditing kitchen operations to join our restaurant team.
• The ideal candidate will have a solid understanding of bookkeeping principles, proficiency in Excel, and experience in managing inventory, processing orders, and auditing kitchen practices.
• This role is critical to ensuring financial accuracy, inventory integrity, and the smooth operation of our restaurant.

Responsibilities
Inventory Management & Bookkeeping:

• Maintain accurate financial records
• Record daily and weekly financial transactions, including sales reports, expenses, and payments.
• Monitor and manage inventory levels to ensure adequate stock without overstocking.
• Conduct regular inventory counts and reconcile discrepancies.
• Track inventory usage and generate reports on stock levels and turnover rates.
• Coordinate with line manager to place orders and manage deliveries.
• Implement and maintain inventory control systems and procedures.
• Analyse inventory data to identify trends and make recommendations for improvements.

Order Processing:

• Process customer orders accurately and efficiently.
• Coordinate with kitchen and dispatch rider to ensure timely and accurate order fulfilment.
• Monitor order status and resolve any issues or discrepancies.
• Communicate with customers regarding order status, delays, or any necessary adjustments.
• Maintain order records and generate reports on order trends and performance.

Auditing Kitchen Operations:

• Conduct regular audits of kitchen operations to ensure compliance with health and safety regulations.
• Monitor food quality, preparation processes, and kitchen cleanliness.
• Review and audit kitchen staff performance and adherence to standard operating procedures.
• Identify areas for improvement and work with kitchen management to implement changes.
• Maintain detailed records of audit findings and follow up on corrective actions.

Excel Proficiency:

• Utilize Excel to create and maintain spreadsheets for financial tracking, inventory management, and order processing.
• Develop and use Excel formulas, pivot tables, and charts to analyze data and generate reports.
• Ensure accuracy and integrity of all data entered into Excel spreadsheets.

Additional Tasks:

• Perform any other tasks assigned by management to support the restaurant's overall operations.

Education

• Bachelor's degree or HND in Financial Bookkeeping, Business Administration, or a related field preferred.

Qualifications:

• Proven experience as a bookkeeper, stock/store keeping, inventory manager, or similar role in a restaurant or retail environment.
• Proficiency in Excel and other Microsoft Office applications.
• Strong understanding of bookkeeping principles and financial reporting.
• Experience with inventory management systems and procedures.
• Excellent organizational and time-management skills.
• Strong attention to detail and accuracy.
• Ability to communicate effectively with team members and customers.
• High level of integrity and ability to handle sensitive financial information.

Salary

• N100,000 - N150,000 monthly

Application Closing Date
30th July, 2024.