General Manager at Strom Infraco

Strom Infraco - We are an infrastructure development and management company that was founded on the principle of a truly African connection inspired by a passion for partnerships, progress, and the growth of the continent.

We are recruiting to fill the position below:

Job Title: General Manager 

Location: Lagos Island, Lagos
Employment Type: Full-time

Description 

• We are looking to hire a General Manager for our resort in Jos, Nigeria which boasts over 150 rooms.
• The Hotel, Hill Station, established in 1938, was one of Nigeria's premier and largest hotels of its time.
• Currently undergoing restoration, Hill Station Hotel seeks an experienced General Manager to lead our hospitality efforts through this revitalization phase.

Primary Responsibilities

• As General Manager, you will be responsible for the overall performance of the team, leading them by example to deliver the highest levels of service and an exceptional guest experience.
• You will be responsible for organizing all the work which goes on in a hotel: reception, food service, bar service, room service, booking, budgeting, marketing and staff and making sure the services their hotel supplies are running smoothly, safely and in line with customers’ expectations.; you will work closely with the Directors to proactively drive the business forward.
• Ensure exceptional guest experiences and maintain a world-class atmosphere.
• Ensure the team is fully trained in all aspects of service
• Planning budgets, setting sales targets and managing accounts
• Analysing sales figures and producing reports
• Staff recruitment and retention with effective management, motivation, and coaching of the team.
• Implement strategies to enhance guest satisfaction and loyalty through personalized services and amenities.
• Foster a positive work environment and promote teamwork and collaboration among staff.
• Conduct regular performance evaluations and provide feedback for continuous improvement.
• Making sure that the hotel meets health, safety and security regulations and licensing laws.
• Direct and oversee all hotel operations including guest services, reservations, housekeeping, maintenance, and security.
• Implement and enforce hotel policies and procedures to ensure smooth operations and adherence to standards.
• Monitor and manage budget and financial performance, including revenue management and cost controls.
• Maintain high standards of guest service and resolve any escalated guest issues promptly and effectively.
• Develop and implement sales and marketing strategies to drive revenue and occupancy.
• Build relationships with key customers, travel agents, and corporate clients to maximize business opportunities.
• Ensure compliance with health, safety, and licensing regulations.
• Maintain and enhance hotel facilities and infrastructure to meet quality standards and guest expectations.
• Represent the hotel in the local community and build positive relationships with stakeholders.
• Participate in industry events and associations to promote the hotel and stay informed of industry trends.

Important Personal Traits:

• Strong leadership ability.
• Excellent organizational and communication skills
• Initiative and good problem-solving skills
• Business skills and an ability to work with a budget
• Must be polite and diplomatic
• Must be assertive and possess negotiating skills
• Must have a good understanding of business operations.
• Ability to implement and maintain effective standardized systems, processes and controls
• A leader with strong financial management skills and the ability to drive profitability.

Requirements and Preferred Qualifications

• Proven experience as a General Manager or similar executive role in the hospitality industry.
• Significant experience in successfully launching and managing new hotel ventures, demonstrating a track record of building and leading teams from inception to operational excellence.
• Strong leadership skills with the ability to motivate and manage a diverse team.
• Excellent communication and interpersonal skills.
• In-depth knowledge of hotel management best practices and industry trends.
• Understanding of financial statements and budgeting.
• Bachelor’s Degree in Hospitality Management, Business Administration, or relevant field (master’s degree preferred).
• Certification in Hotel Management or a related field is a plus.

Additional Requirements:

• Ability to work flexible hours, including nights, weekends, and holidays as needed.
• Willingness to travel occasionally for business needs.
• Demonstrated ability to drive revenue growth and improve profitability.

Benefits and Compensation

• A competitive package including annual compensation, performance bonuses, health insurance and professional development.

Application Closing Date
15th August, 2024.