IT Infrastructure Engineer at AIICO Insurance Plc

AIICO Insurance Plc is an insurance, pensions management, and asset management Group in Nigeria, with market-leading positions in life assurance, annuity, general insurance, special risks, pension management, health insurance, and asset management. Established in 1963, AIICO Insurance Plc has a strong retail distribution network and is listed on the Nigerian Stock Exchange.

We are recruiting to fill the position below:

Job Title: IT Infrastructure Engineer

Location: Port Harcourt, Rivers
Job Type: Full-Time

Job Description

• We are seeking an experienced IT Support Officer to join our team in Port Harcourt.
• The successful candidate will provide technical support for our branch's IT systems, hardware, and software, while collaborating with other Departments.

Roles & Responsibilities

• Provide technical support for staff on IT-related issues.
• Install, configure, and maintain computer systems, hardware, and software.
• Monitor and troubleshoot system and network problems.
• Respond to technical queries from staff and provide timely solutions.
• Document incident resolutions and maintain a knowledge base.
• Assist in training employees in using software and hardware.
• Provide technical support for remote workers.
• Escalate issues timely, within the stipulated timeline.
• Send Weekly Reports on the locations.
• Quarterly visits to branches within the region.

Qualifications

• HND or B.Sc in Compuuter Science or related fields
• CompTIA A+ Certification, ITIL Foundation Certification, Cisco Certified Network Professional (CCNP), Microsoft Certified Solutions Expert (MCSE)
• 5 years experience.

Core Competencies:

• Business Awareness(a fair knowledge)
• Active Directory
• Servers,Data Center,Storage Devices
• Knowledge of Virtual Machines
• IT Service Management
• Familiarity with industry-specific regulations, such as HIPAA, PCI-DSS, and GDPR, and ensuring IT infrastructure compliance.

Functional Competencies:

• Ability to perform routine maintenance, troubleshooting, and repair of IT infrastructure components.
• Ability to monitor IT infrastructure performance, identify bottlenecks, and optimize resources for improved efficiency.
• Ability to install, configure, and deploy IT infrastructure components, such as servers, storage, and network devices.
• Knowledge of Virtual Machines Ability to manage IT services, including incident management, problem management, and change management.
• Ability to maintain accurate documentation and provide reports on IT infrastructure performance and incidents.
• Familiarity with industry-specific regulations, such as HIPAA, PCI-DSS, and GDPR, and ensuring IT infrastructure compliance. Ability to collaborate with other IT teams and communicate effectively with stakeholders.

Application Closing Date
Not Specified.