Manager, Account Management at Mastercard Foundation

Mastercard Foundation is a global foundation based across four hubs in Kigali, Rwanda, Nairobi, Kenya, Accra, Ghana and Toronto, Canada. Our programs promote financial inclusion and advance education and learning in Africa, primarily for young people, and in Canada for Indigenous youth. The Foundation was established in 2006 through the generosity of Mastercard when it became a public company. From inception, the Foundation was designed to be a separate entity and independent from Mastercard. Our policies, operations, and funding decisions are made by our President and Board of Directors.

The Foundation believes that youth employment is key to unlocking prosperity, both for youth and their societies. Enabling young women and men from disadvantaged communities to secure dignified and fulfilling work will ensure inclusive development and economic growth in Africa.

We are recruiting to fill the position below:

Job Title: Manager, Account Management

Location: Lagos

Your Role

• Primary responsibility for managing the relationship at the assigned accounts and strengthening customer engagement at all levels
• Lead and build business development strategy for each assigned account with full responsibility for the profitability
• Engage with Mastercard cross-functional teams to design and execute tactical plans to execute the customer strategy and bring relevant business best practices
• Leverage all Mastercard brand, sponsorship properties, products, and technological payment solutions to identify new product opportunities and develop bespoke propositions to maximize segment penetration and exceptional customer value
• Grow Mastercard share within the assigned accounts
• Uncover business opportunities and work with Mastercard's cross-functional team to assess new concepts and ideas for new products that support the market strategy

Responsibilities

• The job holder will carry out the responsibilities detailed below in the assigned location within West African markets:
• Develop a sales pipeline leveraging all available resources in coordination with the product development and account management teams
• Work with Customer Account Managers and Country Managers to identify opportunities to sell new products to existing customers
• Participate in high-level, interactive conversations with key decision-makers around new or emerging product opportunities
• Analyze customers’ existing business through profitability modelling, financial forecasting and competitive analysis and recommend opportunities for revenue growth
• Develop long-term growth strategies to optimize mutual profitability across debit and credit business lines
• Work with a virtual team of MC subject matter experts to strategically articulate value propositions to close new business opportunities
• Develop financial modelling and business cases for identified opportunities
• Execute and manage the customer contract agreement process, ensuring global linkage of resources and information sharing
• Be the responsible “face of MasterCard” to the prospect/customer through high-level interactions with key stakeholders such as senior bank executives, country regulatory contacts, representatives of marketing and card vendors as well as third-party processing companies.

All About You

• Bachelor's Degree required
• Comprehensive experience executing and managing sales strategies for medium-large-sized accounts in customer/sales roles
• Commercially focused (revenue management and P&L experience), strong solution selling & negotiation skills with a sound financial background
• Solid payments industry experience and knowledge of Mastercard's core products and services is an advantage
• Superior interpersonal, communications and especially sales skills
• Self-starter, independent operator and highly proactive
• Experience in identifying strategic opportunities and of managing multiple stakeholder projects.

Application Closing Date
18th August, 2024.