Customer Service / Front Desk Officer at Prime Valor Consulting

Prime Valor Consulting - Our client is a Group of companies with subsidiaries in Cocoa and Commodities trading, Haulage, Freight forwarding, Energies, and roofing sheet industries. 

They are recruiting to fill the position below:

Job Title: Customer Service / Front Desk Officer

Location: Apapa, Lagos
Employment Type: Full-time

Responsibilities
Client Interaction and Support:

• Attend to client enquiries promptly and effectively.
• Follow up with clients and teams on requested services to issue proforma invoices.
• Align with clients on contract status before and after execution.

Operational Efficiency:

• Collate service requests from clients and team members (Haulage, Export, Import).
• Coordinate with teams on execution plans and provide real-time updates to clients.
• Analyze requests to identify trends, inefficiencies, and opportunities.

Customer Complaint Resolution:

• Handle customer complaints, provide appropriate solutions, and ensure resolution within time limits.
• Keep records of customer interactions, process accounts, and file documents.

Relationship Building:

• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Engage clients for satisfaction levels during and after contract completion.

Front Office Management:

• Manage the front office, ensuring efficient and professional operations.

Requirements

• Interested candidates should possess an OND in relevant fields with 2 - 5 years work experience.

Salary
N100,000 - N150,000 per month. 

Application Closing Date
30th July, 2024