Technical Services Manager at Terawork

Terawork is the leading online talent marketplace in Africa that helps businesses thrive by connecting them with professional talent without geographical barriers. We have a pool of professionals with varying levels of expertise across tech, digital, business and lifestyle services.

We are recruiting to fill the position below:

Job Title: Technical Services Manager

Location: Victoria Island, Lagos
Employment Type: Full-time

Job Summary

• The Technical Services Manager is responsible for overseeing the technical services department, ensuring the efficient and effective delivery of technical support and services to internal and external clients.
• This role involves managing a team of technical professionals, coordinating with other departments, and implementing strategies to enhance service quality and customer satisfaction.

Responsibilities

• Team Management; Lead, mentor, and manage a team of technical support engineers and specialists.
• Service Operation; Oversee the daily operations of the technical department, such as scheduling, dispatching, and inventory management.
• Ensure the team is adequately trained and equipped to handle technical issues and projects.
• Service Delivery; Oversee the provision of technical services to clients, ensuring timely and effective resolution of technical issues.
• Create regular reports on service department performance, including critical indicators like response times, resolution rates, and customer satisfaction ratings.
• Project Management; Plan, coordinate, and manage technical projects from inception to completion.
• Collaborate with other departments to ensure seamless integration of technical solutions.
• Client Relations; Act as the primary point of contact for escalated technical issues and ensure they are resolved satisfactorily.
• Develop and maintain strong relationships with key clients and stakeholders.
• Technical Expertise; Stay up-to-date with the latest technology trends and advancement, evaluate and recommend new technologies and tools to improve service delivery.
• Provide technical guidance and support to the team and clients.
• Manage departmental budgets and resources effectively.
• Ensure compliance with industry standards and regulations.

Qualifications andExperience

• Minimum of B.Sc. or HND in an Engineering, or a related field
• Knowledge of electrical analysis and electronics
• Ability to troubleshoot, test, repair, install and serviceluxury electronic appliances
• Knowledge of practical application of engineering scienceand technology
• Knowledge of theoretical electrical engineering
• Knowledge of automation
• Computer proficiency
• A minimum of 2- 3 years of experience in a Technical Services Managerial role.

Application Closing Date
10th August, 2024.