Customer Service Officer at Joe Etoniru & Associates

Messrs Joe Etoniru & associates is a real estate firm which was established in the year 1990 by Surveyor Joesph Chukwuezugo Etoniru. Joe Etoniru and Associates is known to be one of the top-most rated real estate consultants in Nigeria. We are duly registered and licensed with the Nigeria Institute of Estate Surveyors and Valuers (NIESV), also with the Estate Surveyors and Valuers Registration Board of Nigeria (ESVARBON) to practice the profession of Estate Surveying and Valuation throughout the Federation.

Our unique approach in providing estate and valuation services makes a great deal of difference; paramount attention to our clients, technical competence backed up by a team of seasoned professionals and creative ideas in delivering excellent services. We are established as a real estate firm in Nigeria.The firm has been in core professional practice for more than twenty (25) years.

We are recruiting to fill the position below:

Job Title: Customer Service Officer

Location: Lagos
Employment Type: Full-time

Job Description

• We are seeking a dynamic Customer Service Officer who will be responsible for ensuring our clients receive top-notch service and support.
• The ideal candidate will have excellent communication skills, a strong understanding of real estate operations, and a passion for helping people.

Key Responsibilities

• Respond to customer inquiries via phone, email, and in person with professionalism and efficiency.
• Assist clients with property listings, viewings, and other real estate-related services.
• Manage and resolve customer complaints and issues promptly.
• Maintain accurate and up-to-date records of customer interactions and transactions.
• Coordinate with other departments to ensure seamless service delivery.
• Provide clients with information about the company’s services, policies, and procedures.
• Follow up with clients to ensure satisfaction and foster positive relationships.
• Assist in the preparation of marketing materials and property listings.

Qualifications

• Bachelor's Degree in Business, Communications, or a related field is preferred.
• 3-5 experience in the role, preferably within the real estate industry.

Requirements:

• Strong interpersonal and communication skills.
• Ability to multitask and manage time effectively.
• Proficiency in MS Office and customer service software.
• A proactive and problem-solving attitude.
• Knowledge of real estate principles and practices is a plus.

Benefits

• Competitive salary and performance-based incentives.
• Comprehensive health and dental insurance.
• A supportive and collaborative work environment.
• Flexible working hours.

Application Closing Date
5th August, 2024.