Business Operations Manager at a Luxury Studio Rental Space - WorQulture

WorQulture - Our client, a luxury Studio Rental Space, is recruiting to fill the position below:

Job Title: Business Operations Manager

Location: Victoria Island, Lagos
Employment Type: Full-time
Working Hours: Tuesdays - Saturdays (9 am-5 pm) Mondays (Applicable only when we have studio bookings)

Responsibilities
Operations Management:

• Develop and optimize workflow structures for efficient studio operations
• Manage daily schedules and appointments using company website and booking tools
• Ensure proper maintenance of studio and workstations
• Arrange regular maintenance services for all equipment

Team Leadership:

• Supervise staff, ensuring active fulfillment of roles
• Conduct weekly staff meetings
• Oversee staff training and resolve personnel issues

Financial Management:

• Prepare daily sales and weekly management reports
• Maintain updated records of costs and revenues (daily, monthly, quarterly) - Manage inventory, order products, and replenish stock
• Handle client payments and track all transactions

Customer Relations:

• Ensure client satisfaction through excellent service
• Handle and resolve all client complaints
• Build and maintain strong relationships with clients
• Manage correspondence via phone, WhatsApp, and email
• Update client information and database

Business Development:

• Identify growth opportunities and propose strategies to expand the business Analyze market trends and competitor activities to inform business decisions
• Develop partnerships with relevant industry players to enhance studio offerings
• Monitor and analyze the performance and effectiveness of development strategies
• Prepare and submit performance reports periodically

Social Media / Email Marketing:

• Post on Instagram three times a week
• Respond to DM requests
• Send out weekly newsletters
• Develop engaging content that showcases studio services and attracts potential clients
• Plan and execute marketing campaigns across platforms to drive sales

Qualifications

• Minimum of 2 years proven experience as a Business Operations Manager or similar role
• Bachelor's degree from an accredited institution (Business Administration, Marketing, or related field preferred)
• Proficiency in Microsoft Suite, Email marketing tools, Google tools and Canva or Photoshop
• Experience with digital marketing and content creation is a plus

Required Skills:

• Social Media Management
• Knowledge of bookkeeping and financial reporting
• Excellent leadership, customer service, and communication skills Strong organizational and time management abilities
• Proactive and self-starting attitude
• Analytical thinking and problem-solving abilities
• Adaptability to changing industry trends
• Ability to multitask and prioritize effectively

Salary

• 180,000 - N200,000 monthly

Application Closing Date
1st August, 2024.