Customer Service Representative at Washryte Limited

Washryte Limited is a Laundromat with convenient and modern facility that offers full-service laundry options for customers which are self service, self service drop-off and drop-off options. Equipped with state-of-the-art washers and dryers, our Laundromat provides a clean and efficient environment for customers to take care of their laundry needs. Our experienced staff handlethe washing, drying,folding and ironing of clothes with care and attention to detail.

At our Laundromat, we strive to provide a comfortable and welcoming atmosphere for all customers such as comfortable seating, Wi-Fi access, and vending machines, in order forcustomers torelax and enjoy their time at the Laundromat while their laundry is being taken care of. Whether you're a busy professional, a student, or a parent looking for a convenient and efficient laundry solution, our Laundromat is here to meet your needs. Visit us today and experience the convenience and quality service that sets us apart from the rest.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Lekki, Lagos
Employment Type: Full-time

Job Summary

• As a Customer Service Representative, you are responsible for managing customer queries and complaints, and overseeing product/service development procedures to ensure that products meet quality and efficiency standards.
• You are also responsible for working with clients to ensure the final products meet their needs and requirements.

Job Roles / Responsibilities

• Manage large amounts of incoming phone calls and messages.
• Identify and assess customers’ needs to achieve satisfaction.
• Respond promptly to customer inquiries.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Prompt response to customers' complaints or laundry mixup.
• Provide accurate, valid and complete information by using the right methods/tools.
• Handle customer complaints, provide appropriate solutions/alternatives within the time limits and follow up to ensure resolution.
• Maintain confidential records of customer interactions, process customer accounts and file documents.
• Conduct frequent customer surveys to understand better ways of serving our esteemed customers better.
• Follow communication procedures, guidelines and policies.
• Devise, improve, and review new specifications and procedures for our services.
• Inspect and confirm customers’ final orders by comparing it to the requirements, and approve or reject the final outcome.
• Confirm laundries and inspect the quality of wash and fold, wash and iron and drycleaning.
• Advise management on recent trends in customer service.

Education & Experience

• Candidates should possess B.Sc Degrees in any field with 2 - 3 years proven relevant work experience in Customer Service/Support.
• Customer Service attitude.
• Experience working in a laundromat or hospitality sector is an added advantage.

Skills / Physical Competencies:

• Excellent interpersonal and active listening skills.
• Excellent Communication Skills and a strong command of the English language.
• Keen Attention to Detail.
• Conflict Management Skill
• Multitasking skills and good organizational skills.
• Ability to work calmly under high-stress situations.
• Leadership Skills
• Management Skills
• Presentation Skills
• Reporting Skills
• Problem Solving Skills
• Data Management
• Negotiation Skills
• Team Management
• Time Management.

Behavioural Competencies:

• Integrity
• Fairness
• Confidentiality
• Ability to be resourceful and proactive when issues arise
• Professional attitude and appearance
• Consistency
• Resilience
• Independence
• Adaptability.

Quality / Technical Competencies:

• Proficiency in Microsoft Office Suite.
• Proficiency in the use of Customer Relationship Management (CRM) software.
• Customer Retention Management.

Application Closing Date
7th August, 2024.