Senior Client Service Manager at Brands Optimal Limited

Brands Optimal Limited is one of Africa’s leading Experiential Marketing Agency which optimizes value for client through the use of strategic, reliable and measurable method in consumer engagement, loyalty seeding and sales generation. We are an innovative experiential marketing agency that creates immersive experiences for top brands. We’re seeking a seasoned Senior Client Service Manager to lead our client service team and drive business growth.

We are recruiting to fill the position below:

Job Title: Senior Client Service Manager

Location: Ikeja, Lagos
Job Type: Full-time

Job Summary

• As Senior Client Service Manager, you will be responsible for managing and growing existing client relationships, overseeing client service teams, and driving revenue growth.
• You will serve as a strategic partner to clients, providing expert guidance on experiential marketing strategies and campaigns.

Key Responsibilities

• Manage and grow existing client relationships, ensuring high client satisfaction and retention
• Lead and mentor client service teams, providing guidance and support to ensure excellent client service
• Develop and execute strategic plans to drive revenue growth and expand client relationships
• Collaborate with internal teams (creative, production, etc.) to deliver exceptional client experiences
• Provide expert guidance on experiential marketing strategies and campaigns
• Identify and pursue new business opportunities
• Analyze client needs and market trends to inform agency strategies

Requirements

• 7+ years of experience in client service, marketing, or a related field
• Proven track record of managing and growing client relationships
• Strong leadership and team management skills
• Excellent communication, strategic thinking, and problem-solving skills
• Experience in experiential marketing or a related industry (desired).

Application Closing Date
31st August, 2024.