Sub Category

Trainee / Graduate Jobs

Administrative Jobs in Nigeria

Advertising Jobs Nigeria

Accounting Jobs in Nigeria

Auditing Jobs Nigeria

Arts Jobs in Nigeria

Android / IOS Developer Jobs

Agriculture Jobs in Nigeria

Architecture Jobs in Nigeria

Aviation Jobs in Nigeria

Automobile Jobs in Nigeria

Banking Jobs in Nigeria

Computer & InfoTech Jobs

Computer / IT Support Jobs

Customer Service Jobs

Civil Engineering Jobs

Cook / Chef Jobs

Database Jobs in Nigeria

Driving / Dispatch Rider Jobs

Education Jobs for Nigerians

Real Estate Jobs

Electrical/Electronics Jobs

Engineering Jobs in Nigeria

Facility Mgt Jobs in Nigeria

Finance Jobs in Nigeria

Front Desk Jobs in Nigeria

Geology Jobs

Government Jobs in Nigeria-

Graphics Design Jobs

Hospitality Jobs in Nigeria

Hotel Jobs in Nigeria

HR Jobs in Nigeria

Industrial Attachment (Internship)

Insurance Jobs in Nigeria

Journalism / Content Writing Jobs

Law Enforcement / Security Jobs

Lecturing Jobs in Nigeria

Law / Legal Jobs in Nigeria

Linux & Unix Jobs Nigeria

Marketing & Sales Jobs

Maritime & Shipping Jobs

Medical & Healthcare Jobs

Military Jobs in Nigeria

Computer Networking Jobs

NGO Jobs in Nigeria

Oil & Gas Jobs in Nigeria

Oracle Jobs in Nigeria

Personal Assistant Jobs

PHP & MySQL Jobs in Nigeria

Physician / Medical Officer Jobs

Public Relation Jobs

Programming / Software Jobs

Pri/Sec Sch Teaching Jobs

Real Estate Jobs in Nigeria

Remote / Work-at-home Jobs

Research Jobs in Nigeria

Safety & Health Jobs

Secretarial Jobs in Nigeria

Security Jobs in Nigeria

Sales Jobs

Shipping & Maritime Jobs

Student Jobs in Nigeria

Software Developer Jobs

System Admin Jobs in Nigeria

Teaching Jobs in Nigeria

Telecommunication Jobs

Semi-skilled / Factory Work

Volunteer Jobs Nigeria

Web Developer Jobs Nigeria

Web Designer / Frontend / UI Jobs


Job Filter

Get Latest Nigerian Jobs Alert!
Enter your email below.










  
          Popular Jobs
Co-creation Hub (CcHUB) Nigeria Job Recruitment (15 Positions)

Karbak Ventures Limited Internship & Exp. Job Recruitment (5 Positions)

Saro Agrosciences Limited Job Recruitment (3 Positions)

Secom Limited Job Recruitment (4 Positions)

Contec Global Agro Limited Job Recruitment (4 Positions)

Home Bargains Nigeria Limited Job Recruitment (3 Positions)

Harmony Sanitary Limited Job Recruitment (7 Positions)

West Africa Vocational Education (WAVE) Job Recruitment (4 Positions)

Dangote Group Job Recruitment (51 Positions)

Domeo Resources International (DRI) Job Recruitment (5 Positions)

Premium Human Resource Solution Job Recruitment (4 Positions)

Resource Intermediaries Limited (RIL) Job Recruitment (21 Positions)

Lifted Horizon Nigeria Limited Job Recruitment (3 Positions)

Xora Technologies Limited Job Recruitment (3 Positions)

Northlight HR Managers Job Recruitment (3 Positions)

Jaza Energy Job Recruitment (5 Positions)

Rosabon Financial Services (RFS) Limited Job Recruitment (8 Positions)

Save the Children Nigeria Job Recruitment (3 Positions)

Ascentech Services Limited Job Recruitment (18 Positions)

Mantrac Nigeria Limited Job Recruitment (3 Positions)

Daily Beverage Limited Job Recruitment (3 Positions)

Kartel Energy Job Recruitment (4 Positions)

Prince O J Global Services Limited Job Reruitment (4 Positions)

Software Business Solutions Consulting (SBSC) Job Recruitment (4 Positions)

Airtel Nigeria Mid-Career Professionals Application Programme (7 Positions)

Paras Energy & Natural Resources Development Limited Job Recruitment (8 Positions)

Tranter IT Infrastructure Services Limited (TITIS) Job Recruitment (4 Positions)

AA Rescue Nigeria Limited Job Recruitment (3 Positions)

The Economic Community of West African States (ECOWAS) Job Recruitment (20 Positions)

First Cardiology Consultants (FCC) Job Recruitment (4 Positions)

Tybtitx Services International Limited Job Recruitment (3 Positions)

Don Quester Consulting Job Recruitment (4 Positions)

Lagos State Teaching Service Commission (TESCOM) Job Recruitment

DMOT Enterprises Job Recruitment (3 Positions)

Compovine Technologies Limited Job Recruitment (4 Positions)

Eunisell Limited Graduate Trainee and Exp. Job Recruitment (4 Positions)

Amicon Consultant Job Recruitment (3 Positions)

Fast-growing Ink Manufacturing Company Job Recruitment (4 Positions)

Kloverharris Limited Entry-Level & Exp. Job Recruitment (3 Positions)

Vertex Realty Solutions Limited Job Recruitment (5 Positions)

Jomav Homes and Properties Job Recruitment (3 Positions)

T.O.N Corporate Services Job Recruitment (8 Positions)

Westfield Consulting Limited Job Recruitment (6 Positions)

Kennedia Consulting Limited Job Recruitment (5 Positions)

Unified Payment Services Limited Job Recruitment (21 Positions)

Independent Project Monitoring Company Limited (IPMC) Job Recruitment (3 Positions)

Maurice Xandra Solutions Limited Job Recruitment (4 Positions)

Craneburg Construction Company Job Recruitment (3 Positions)

Abia State Government Job Recruitment (33 Positions)

Royal Resource Management (RRM) Internship & Exp. Job Recruitment (13 Positions)


Command Center Operator at EHA Clinics

Posted on Mon 29th Jul, 2024 - hotnigerianjobs.com --- (0 comments)


EHA Clinics, a subsidiary of eHealth Africa, is a health care network operating across Nigeria that provides high-quality, innovative, data-driven, and technology-enabled services. EHA Clinics delivers a comprehensive range of state of the art health care services in each location, e.g,  general consultations, laboratory investigations, pharmaceuticals, annual medical checks, child wellness checks, ultrasonography, and specialized services (urgent care, telemedicine, home care, dental care, and ophthalmology).

We are recruiting to fill the position below:

Job Title: Command Center Operator 

Location: Kano
Department: Operations 
Reports to: Senior Manager, Client Operations

Mission Objective

  • The command center unit provides overall customer service/support services and serve as a central point of contact in delivering exceptional customer service in patient's care satisfaction critical to achieving organisation's mission through compassionate and efficient communication hub connecting patients and care providers with the care and resources they need ensuring every interaction leaves a positive impact.
  • The command center operator executes customer support functions and provides exceptional customer service critical to EHA Clinics, facilitate access to healthcare services, information and resources through collaboration, innovation, and a dedication to excellence, aiming to enhance the patient's experience, foster trust and contribute to the overall well-being of EHA Clinics esteemed clients.

Duties and Responsibilities
Provide General Support:
Purpose:

  • Provide technical support to clinic staff and projects. Maintain confidentiality of collected information. Alert supervisor to any special concerns of members/users.
  • Respond to telephone calls, emails, and personnel requests for technical support. Record customer data on Odoo. Log appointments and raise tickets on Odoo as required. Collect caller records and family member contact information.

Exchange:
Engagement:

  • Practice proper handover with incoming operators before logging off after shift.
  • Respond to telephone calls, emails, and personnel requests for technical support. Ensure calls are picked up and maintain average talk time. Other duties as required to ensure customer satisfaction.

Present:
Delivery:

  • Document, track, and monitor problems to ensure timely resolution.
  • Relies on instructions and pre-established guidelines to perform job functions.

Targeted Specialized Knowledge

  • 2-3 years experience of relevant customer service experience 
  • BSc / HND in relevant course from a reputable institution 
  • Knowledge of commonly used concepts, practices, and procedures within a help desk setup 

Key Areas of Note :

  • Keep up to date with relevant medical research, technology, and evidence-based medical practice by attending continuing education courses and professional meetings, reading journals, etc.
  • Research unusual symptoms and treatment options, through consultation with physicians and other medical specialists.

Key Skills and Attributes:

  • Hold Computer literacy
  • Excellent Communication and Customer Service
  • Caring, Compassionate, Dedicated and Professional
  • Working Under Pressure
  • Humane, Empathetic and Supportive Bedside Manner
  • Leadership and Teamwork
  • Problem solving and Initiative
  • Time Management and Organization
  • Attention to Detail

Work Environment:

  • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
  • The noise level in the work environment is usually moderate, but can become louder at times due to group discussions or activities. EHA Clinics is a tobacco-free environment. 

Remuneration

  • EHA Clinics is committed to fair and competitive compensation for its employees. We want our team members in all locations to feel valued for their unique skills, expertise, and talents and remunerated accordingly, so we can attract and retain the best and most passionate people. 

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online


  

Comments (0)


Post a Comment
Name: *
Email: *
Comment: *