Customer Satisfaction Representative at natnudO Foods - 3 Openings

natnudO has been revolutionizing the poultry industry for over 10 years. We are committed to meeting and exceeding the Nigerian market’s demand for high-quality animal protein. We provide a full range of high-quality, tasty animal protein products to satisfy our growing market. Our products offer great value for money while strictly following global best practices for food processing.

We maintain a high level of organizational excellence in all aspects of our business, from production to distribution, until the products get to our esteemed consumers. Every product is carefully processed and packaged according to the highest global health standards. All our products are NAFDAC and SON certified. natnudO Foods is growing to provide a diverse range of protein products for all our customers.

We are recruiting to fill the position below:

Job Title: Customer Satisfaction Representative

Locations: Lekki - Lagos, Ibadan - Oyo and Rivers - Port-Harcourt
Employment Type: Full-time

Job Purpose

• The Customer Satisfaction Representative will be responsible for ensuring the highest level of customer satisfaction through effective communication, sales expertise, and exemplary service delivery. The primary focus of this role will be on promoting and selling frozen chicken and egg products while addressing customer inquiries, resolving concerns, and fostering positive relationships.

Roles and Responsibilities
Sales and Promotion:

• Proactively engage with potential customers to promote super eggs and frozen chicken products.
• Demonstrate in-depth knowledge of product features, benefits, and pricing to effectively persuade customers.
• Implement sales strategies to meet or exceed sales targets and contribute to revenue growth.
• Participate in promotional events, campaigns, and product demonstrations to drive sales.

Customer Service:

• Respond promptly to customer inquiries via various communication channels, including phone calls, emails, and in-person interactions.
• Provide accurate product information, pricing details, and delivery schedules to customers.
• Address customer concerns, complaints, or issues in a professional and timely manner, striving for resolution and customer satisfaction.
• Build and maintain strong relationships with customers, fostering loyalty and repeat business.

Order Processing and Inventory Management:

• Process customer orders accurately and efficiently, ensuring proper documentation and adherence to sales policies.
• Coordinate with logistics and depot teams to ensure timely delivery of orders and manage inventory levels effectively.
• Monitor stock availability and communicate product availability or shortages to customers as necessary.

Market Research and Feedback:

• Stay updated on industry trends, competitor activities, and customer preferences to identify opportunities for product improvement and market expansion.
• Collect customer feedback and insights regarding product satisfaction, preferences, and areas for improvement, and relay this information to relevant departments.

Documentation and Reporting:

• Maintain detailed records of sales transactions, customer interactions, and order details in the company's database or CRM system.
• Prepare regular reports on sales performance, customer feedback, and market trends for management review.

Qualifications

• Bachelor’s Degree in Business Administration, Marketing, or a related field.
• Proven experience in sales, preferably in the food OR FMCG industry.
• Strong communication, interpersonal, and negotiation skills.
• Customer-centric mindset with a passion for delivering exceptional service.
• Excellent organizational and time management abilities.
• Ability to work effectively both independently and as part of a team.
• Proficiency in Microsoft Office Suite and familiarity with CRM software is an advantage

Required Skills and Competencies:

• Customer Relationship Management
• Communication Skills
• Product Knowledge
• Negotiation Skills
• Problem-Solving Ability
• Team Collaboration
• Time Management
• Attention to Detail
• Adaptability

Expected Behavioral Competencies:

• Customer Focus
• Empathy
• Professionalism
• Adaptability
• Problem-Solving
• Communication
• Teamwork
• Resilience
• Initiative
• Attention to Detail
• Time Management
• Continuous Learning.

Application Closing Date
28th August, 2024.