Client / Customer Care Representative at Fortics Lifecare Limited

Fortics Lifecare Limited aims to be a leading healthcare holding company in Africa, developing existing healthcare assets into world-class health facilities across the continent integrating quality service delivery to clients and financial prosperity for our sake. We want to inspire and promote hope, health and total well-being by providing the best care for every patient through integrated clinical practice, continuous education and research, delivering this service at cost-effective prices.

We are recruiting to fill the position below:

Job Title: Client / Customer Care Representative

Location: Eti Osa / Lekki - Lagos - Lagos
Employment Type: Full-time

Duties / Responsibilities

• Make outgoing calls to patients, referrals, and sales as needed
• Communicate effectively and professionally with patients, teammates, healthcare professionals,etc
• Consistently meet and attain required Key Performance Indicators (KPIs)
• Answer customer phone calls and provide them with the information that they request
• Resolve customer complaints in a fair manner
• Elevate customer concerns to managers and supervisors as needed
• Become knowledgeable about our company’s services
• Provide exceptional customer support in every phone call

Skills / Requirements
Interested candidates should possess:

• Excellent written and verbal communication skills
• 1- 2 years of work experience in a similar role
• Available to resume immediately
• Candidatemust reside on the island or its environs
• Proficient with MS Office, MS Exceland the ability to navigate multiple platforms.
• Strong customer service skills with the ability to resolve patient concerns.
• Demonstrate soft skills to enhance the patient experience
• Relevant work experience in the hospital will be an added advantage
• Certification in customer service profession is required
• Possess right work ethics of a client care personel.

Salary
N55,000 - N60,000 / month.

Application Closing Date
6th August, 2024.