Network Operations Centre (NOC) Engineer at Global Profilers

Global Profilers is a resourcing company that offers recruitment solutions to organizations in Sub Saharan African markets. With extensive understanding of the various aspects of multinational and local businesses and industry’s specific demands, We are able to provide tailored solutions to any & all Industries. We consider ourselves multi-cultural with expertise working on several markets. We understand different perspectives and the atypical challenges that can face organizations in Nigeria, Angola, Kenya, Uganda, Cameroun, Bening, Togo, Burkina.

We are recruiting to fill the position below:

Job Title: Network Operations Centre (NOC) Engineer

Location: Lekki, Lagos
Employment Type: Full-time
Industry: Telecommunication

Job Summary

• The NOC Engineer will be responsible for maintaining the organization’s network infrastructure. Your role will be crucial in ensuring the continuous availability and optimal performance of the network. Strong technical skills, attention to detail, and the ability to work under pressure are essential for success in this role.

Job Responsibilities
Network Monitoring and Maintenance:

• Effectively monitoring the organization’s network infrastructure
• Ensuring network availability, performance, and reliability.
• Proactive monitoring, identifying, and resolving network issues
• Conducting routine maintenance tasks, and implementing preventive measures.

Ticket Management and Troubleshooting:

• Promptly responding to network issues, troubleshooting issues, and resolving them as per given SLA.
• Accurately diagnosing problems
• Coordinating with relevant teams for resolution
• Documenting ticket details and resolutions.

Network Performance Optimization:

• Optimizing network performance by analyzing network metrics
• Identifying bottlenecks or areas for improvement, and implementing necessary changes or optimizations.
• Optimizing network configurations, capacity planning, and implementing performance enhancement measures.

Documentation and Reporting:

• Accurate and up-to-date documentation of network configurations, issues, changes, and resolutions
• Maintaining network diagrams
• Documenting standard operating procedures
• Generating reports on network performance
• Ensuring compliance with documentation standards.

Collaboration and Teamwork:

• Effective collaboration and communication with cross-functional teams, stakeholders, vendors, and customers
• Clear and timely communication of network-related information
• Providing technical support and guidance, and fostering positive working relationships.

Education and Experience

• Certifications such as CCNA, CCNP, or equivalent are preferred
• Bachelor’s Degree in Computer Science, Information Technology, or a related field.
• Proven experience as a NOC Engineer or in a similar network operations role.
• Strong knowledge of networking protocols, such as TCP/IP, DNS, DHCP, SNMP, etc.
• Proficiency in network monitoring tools and technologies, such as SNMP monitoring systems, packet analyzers, etc.
• Familiarity with network equipment, including routers, switches, firewalls, load balancers, etc.
• Understanding of network security principles and best practices.
• Ability to analyze and interpret network traffic and logs to diagnose issues.
• Excellent problem-solving and troubleshooting skills.
• Strong communication and interpersonal skills to collaborate effectively with team members and stakeholders.

Skills & Knowledge Requirements:

• Skills: Possesses expertise in networking technologies, network monitoring and troubleshooting, incident management, network equipment, and network security, and excels in communication and collaboration.
• Knowledge: ISP technologies, internet protocols, traffic engineering, data center operations, SLAs, documentation and reporting, as well as industry standards and best practices.

Salary Budget
Open To Negotiation.

Application Closing Date
30th August, 2024.