Operations Manager (Laundry Industry) at Elvaridah Limited

At Elvaridah, we emphasize on the critical matters and prospects of organizations such as business growth, strategy, planning, marketing, structure, and people management across different industries. We help companies focus on the growth of their businesses while aligning costs with strategy. With our all-inclusive approach and expertise, we capture values across the boundaries of any organization. Elvaridah focuses on optimizing all the different parts of a business as a unit.

We are recruiting to fill the position below:

Job Title: Operations Manager (Laundry Industry)

Location: Lagos
Employment Type: Full-time

Job Description

• We are seeking a highly organized and proactive Operations Manager to oversee the daily operations of our laundry business.
• The ideal candidate will have strong leadership skills, experience in operations management, and the ability to supervise a team of cleaners while ensuring smooth mobility and logistics for all workers.
• A clear understanding of client needs and expectations is essential to excel in this role.

Responsiblities

• Operations Management: Oversee the day-to-day operations of the laundry business, ensuring efficient and effective processes. Implement and maintain standard operating procedures to enhance productivity and service quality.
• Supervision of Cleaners: Manage and supervise a team of cleaners, ensuring they adhere to company standards and deliver high-quality service. Provide training, guidance, and support to the cleaning staff.
• Worker Mobility: Coordinate the mobility of workers to ensure timely pick-up and delivery of laundry items. Manage schedules, transportation logistics, and ensure workers have the necessary resources to perform their duties.
• Client Relations: Maintain a clear understanding of client needs and expectations. Ensure exceptional customer service and satisfaction by addressing client inquiries, concerns, and feedback promptly and professionally.
• Inventory Management: Oversee inventory levels of cleaning supplies, detergents, and other materials. Ensure timely reordering and efficient use of resources.
• Quality Control: Monitor and maintain high standards of cleanliness and quality for all laundry services. Conduct regular inspections and implement corrective actions as needed.
• Health and Safety Compliance: Ensure all operations comply with health and safety regulations. Implement and maintain safety protocols to protect workers and clients.
• Financial Oversight: Assist in budget preparation and cost control measures. Monitor expenses and optimize operations to achieve financial targets.
• Reporting: Prepare and present regular reports on operational performance, including productivity metrics, client satisfaction, and financial outcomes. Provide insights and recommendations for continuous improvement.

Requirements

• Minimum of 4 years Proven experience as an operations manager or in a similar role, preferably in the laundry or cleaning industry.
• A degree in business administration, operations management, or a related field is preferred.
• Strong leadership and team management skills.
• Excellent organizational and multitasking abilities.
• Effective communication and interpersonal skills.
• Understanding of laundry operations, cleaning processes, and inventory management.
• Familiarity with health and safety regulations.
• Ability to work flexible hours, including evenings and weekends, as needed.

Salary
N200,000 per month.

Application Closing Date
15th August, 2024.