Information Technology (I.T) Personnel at a Fast-paced FMCG Company - Talents and Skills Africa Consulting

Talents and Skills Africa Consulting - Our client in the fast-paced FMCG (Fast-Moving Consumer Goods) sector is recruiting a skilled and proactive candidate to join their team in the capacity below:

Job Title: Information Technology (I.T) Personnel

Location: Gbagada, Lagos
Employment Type: Full-time
Reports To: IT Manager / Head of IT

Job Summary

• The IT Personnel will be responsible for maintaining IT infrastructure, providing technical support, and ensuring the smooth operation of our technology systems to support business functions and operations.
• This role demands a detail-oriented individual with a strong understanding of FMCG industry requirements.

Key Responsibilities
Technical Support:

• Provide technical support to end-users across various departments, including sales, marketing, production, and logistics.
• Respond to and resolve IT support tickets promptly, ensuring minimal disruption to business operations.
• Assist with the installation, configuration, and maintenance of computer systems, peripherals, and software applications.

Network and System Management:

• Monitor and maintain network infrastructure, including LAN/WAN, routers, switches, and firewalls.
• Ensure network security by implementing and managing security protocols and measures specific to FMCG industry requirements.
• Troubleshoot network connectivity issues and perform regular network performance checks to support efficient supply chain operations.

System Administration:

• Manage user accounts, permissions, and access rights in various systems, ensuring data security and compliance.
• Perform regular system updates, patches, and backups to protect critical business data.
• Monitor system performance and ensure optimal functioning of servers and workstations, supporting business-critical applications.

Hardware and Software Management:

• Install, configure, and maintain software applications and updates, ensuring compatibility with FMCG systems.
• Manage IT hardware inventory, including procurement, setup, and disposal of equipment, supporting warehouse and distribution centers.
• Coordinate with vendors for hardware and software purchases and support, ensuring timely availability of IT resources.

IT Projects:

• Assist in the planning, implementation, and management of IT projects that enhance business operations and productivity.
• Collaborate with other departments to identify and address their IT needs, supporting initiatives like sales automation and inventory management.
• Document and maintain IT procedures, policies, and manuals tailored to the FMCG industry.

Security and Compliance:

• Ensure compliance with company policies, industry standards, and regulatory requirements.
• Conduct regular security audits and vulnerability assessments to protect sensitive business and customer data.
• Educate and train staff on IT best practices and security awareness specific to FMCG operations.

Qualifications
Education:

• Bachelor’s Degree in Computer Science, Information Technology, or a related field (or equivalent experience).

Experience:

• Proven experience in IT support, network management, and system administration, preferably in the FMCG sector.
• Familiarity with various operating systems (Windows, Linux, macOS) and IT infrastructure.

Skills:

• Strong troubleshooting and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Knowledge of cybersecurity principles and practices.
• Proficiency in using IT management and monitoring tools.

Preferred Qualifications:

• Relevant certifications such as CompTIA A+, Network+, Security+, CCNA, or equivalent.
• Experience with ERP systems commonly used in FMCG (e.g., SAP, Oracle).
• Understanding of ITIL framework and IT service management.
• Knowledge of supply chain management and logistics IT solutions.

Working Conditions:

• Full-time position.
• May require occasional evening or weekend work for maintenance and support.
• On-call support may be required.

Physical Requirements:

• Ability to lift and move IT equipment as needed.

Salary
N250,000 - N350,000 Monthly.

Application Closing Date
15th August, 2024.