Front Office Manager at Phillips Outsourcing Limited

Phillips Outsourcing Limited has been in existence for over 16 years. We have a vast experience in the outsourcing business as we currently manage resources for major clients in all sectors of the Nigerian economy. In addition, our prolific manpower cuts across the 36 states in Nigeria. After successfully gaining ground in all the 36 states of the federation, we are gradually spreading our tentacles to other African Nations. We are currently registered to also do business in Ghana. Our framework is developed to fully support the businesses of our clients, ensuring continuous improvement of the outsourced services. This ultimately thrusts our clients to achieve their business objectives.

We are recruiting to fill the position below:

Job Title: Front Office Manager

Location: Lagos

Responsibilities

• Manage and supervise the daily operations of the front office department, including guest services, reservations, check-in/check-out, and concierge services.
• Ensure smooth and efficient front desk operations, including handling guest inquiries, requests, and complaints in a prompt and professional manner.
• Train and develop front office staff, providing guidance and support to ensure consistent delivery of exceptional customer service.
• Monitor and maintain guest satisfaction levels, responding to feedback and taking appropriate actions to address any issues or concerns.
• Oversee the reservation system, ensuring accuracy and efficiency in managing room bookings, cancellations, and modifications.
• Collaborate with other departments, such as housekeeping and maintenance, to ensure seamless guest experiences and resolve any operational issues.
• Develop and implement front office policies, procedures, and standards to ensure consistency and adherence to brand guidelines.
• Conduct regular performance evaluations and provide feedback to front office staff, recognizing and rewarding exceptional performance and addressing areas for improvement.
• Monitor and manage the front office budget, including forecasting, cost control, and financial reporting.
• Stay updated on industry trends and best practices in guest services, incorporating innovative ideas to enhance the guest experience.

Requirements

• Bachelor's degree in Hospitality Management or a related field. Additional certifications in hotel management or guest services are preferred.
• Minimum of 3 years of experience in front office operations, preferably within the resort or hotel industry.
• Proven track record of successfully managing a front office department, delivering exceptional guest experiences, and achieving high levels of guest satisfaction.
• Strong leadership and interpersonal skills, with the ability to motivate and inspire a diverse team.
• Excellent communication skills, both written and verbal, with the ability to effectively interact with guests, staff, and stakeholders.
• Proficiency in hotel property management systems and reservation software.
• Strong organizational and time management skills, with the ability to prioritize and delegate tasks effectively.
• Knowledge of local attractions, activities, and services to assist guests with inquiries and recommendations.

Application Closing Date
21st August, 2024.