Customer Success Officer - Email Support at Moniepoint Incorporated

Moniepoint Incorporated is a global business payments and banking platform and recently became QED Investors’ first investment in Africa. We are the partner of choice for over 600,000 businesses of all sizes, powering the dreams of SMBs and providing them with equal access to the tools they need to grow and scale.

We are recruiting to fill the position below:

Job Title: Customer Success Officer - Email Support

Location: Lagos
Employment Type: Full-time

Job Purpose

• As Customer Success - Email Support, you will provide assistance to Moniepoint customers via email. Some of the key responsibilities for this role include developing customer relationships, solving customer issues, promoting products and services.

Responsibilities 

• To assist customers with queries related to Moniepoint products via Emails and deal with multiple customers at the same time. 
• Maintaining a positive, empathetic and professional attitude toward customers at all times. 
• Acknowledging and resolving customer complaints. 
• Respond timely both verbally and in writing to all customer inquiries.
• Communicating and coordinating with your manager as necessary. 
• Familiar with Moniepoint products so that you can answer questions effectively. 
• To manage all daily tasks and duties related to the process with strict compliance to guidelines. 
• Help in creating customer surveys, segmentation & getting feedback to improve our processes, products and customer experience 

Requirements 

• A Degree in a relevant field 
• Experience and knowledge of customer support requirements particularly in the correspondent banking space.
• 1-3 years of professional work experience, preferably in banking or a fast-paced fintech or digital banking environment.
• Client Service experience or Front Office experience 
• Compliance knowledge is an added advantage
• Attention to detail

Application Closing Date
Not Specified.