Head, Digital Accounts Management at Pulse Nigeria

Pulse is Africa’s leading innovative media company, informing and engaging Africa’s young audience - and providing expansive media reach and creative marketing solutions to partners. We run news websites and social channels and marketing and production across Francophone and Anglophone West Africa and East Africa.

We are recruiting to fill the position below:

Job Title: Head, Digital Accounts Management

Location: Lagos
Employment Type: Full Time

Job Description

• As a Head of Account Management, you will be responsible for leading and overseeing the account management team, ensuring exceptional client satisfaction and retention.
• Our ideal candidate should be a seasoned professional with extensive experience in Digital Account’s Management, exceptional leadership skills, and a proven track record of achieving client satisfaction and revenue targets.

Key Responsibilities
Client Relationship Management:

• Serve as the primary point of contact for key digital clients, building and maintaining strong, long-term relationships.
• Understand client needs, business objectives, and digital goals, and ensure these are met through effective strategies and execution.
• Regularly communicate with clients to provide updates, gather feedback, and ensure satisfaction.

Digital Strategy Development:

• Collaborate with internal teams, including digital marketing, creative, and analytics, to develop and implement tailored digital campaigns.
• Stay current with digital trends, tools, and best practices to offer innovative solutions to clients.

Team Leadership and Development:

• Manage and mentor a team of digital account managers and client service professionals, fostering a culture of excellence and continuous improvement.
• Set performance goals for the team and conduct regular reviews to ensure targets are met or exceeded.
• Provide guidance and support in the resolution of client issues and challenges.

Performance Monitoring and Reporting:

• Oversee the development of client reports, ensuring they accurately reflect campaign performance, insights, and ROI.
• Analyze campaign data to identify trends, successes, and areas for improvement.
• Present performance reports and strategic recommendations to clients on a regular basis.

Business Development and Growth:

• Identify opportunities to grow existing accounts through upselling and cross-selling additional digital services.
• Collaborate with the sales team to support new business pitches and onboarding of new clients.
• Contribute to the development of new digital products and services based on client needs and market demand.

Process Improvement and Innovation:

• Continuously assess and refine digital client management processes to enhance efficiency and client satisfaction.
• Implement tools and technologies that improve client service delivery and internal collaboration.
• Lead initiatives to drive innovation in digital service offerings.

Qualifications
Education:

• Bachelor's Degree
• 5 - 7 years of experience in digital marketing, client management, or related fields, with at least 3 years in a leadership role.
• Proven track record of managing large-scale digital accounts and achieving client satisfaction and revenue goals.
• Experience working in a digital agency environment is highly desirable.

Skills and Competencies:

• Client Focus: Strong commitment to providing excellent service and maintaining high client satisfaction.
• Leadership: Exceptional leadership and team management skills, with the ability to inspire and motivate others.
• Strategic Thinking: Ability to develop and implement strategic plans to achieve business objectives.
• Communication: Excellent verbal and written communication skills, with the ability to build relationships and influence stakeholders.
• Analytical Skills: Strong analytical and problem-solving abilities, with a keen eye for detail.
• Adaptability: Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities.
• Technical Proficiency: Familiarity with CRM software and other account management tools.

Personal Attributes:

• Proactive: Self-starter with a proactive approach to identifying and addressing issues.
• Collaborative: Team player with strong interpersonal skills and the ability to work collaborativelywith cross-functional teams.
• Results-Driven: Focused on achieving results and driving continuous improvement.

Application Closing Date
9th September, 2024.