Associate, Product (Lagos) at Growth Boosters

Growth Boosters is a pioneering financial technology company dedicated to connecting SMEs in need of funds with private micro investors seeking attractive returns. Our platform facilitates efficient and transparent fundraising opportunities, empowering both businesses and investors to achieve their financial goals. The launch team will play a crucial part in introducing our innovative fintech solution to the market, acquiring early adopters, and establishing strategic partnerships.

We are recruiting to fill the position below:

Job Title: Associate, Product

Location: Yaba, Lagos
Employment Type: Full Time

Job Overview

• We are seeking a proactive and technically proficient Program Associate to join our fintech firm
• The Program Associate will be responsible for maintaining software infrastructure, including fixing bugs, addressing tech-related complaints, liaising with software vendors, and supporting SEO analytics, website updates, and maintenance tasks.

Responsibilities
Technical Support and Issue Resolution:

• Identify, troubleshoot, and resolve technical issues reported by users or detected through monitoring systems related to software infrastructure.
• Provide timely and effective technical support to internal teams and external clients regarding software functionality, bugs, and usability concerns.

Vendor Management and Coordination:

• Serve as the primary liaison with software vendors, managing relationships and ensuring prompt resolution of technical issues and enhancement requests related to infrastructure.
• Coordinate software updates, patches, and new releases with vendors to maintain infrastructure integrity and improve functionality.
• SEO Analytics and Website Maintenance
• Assist with SEO analytics efforts, monitoring website performance metrics, and implementing SEO best practices to enhance search engine rankings related to software infrastructure.
• Support website updates and maintenance tasks specific to infrastructure components, including content management, site optimization, and troubleshooting website issues.

Bug Fixing and Testing:

• Conduct thorough testing of software infrastructure components to identify and resolve bugs, ensuring optimal performance and reliability.
• Document bug reports, resolutions, and software configurations to maintain a comprehensive knowledge base for future reference and improvements.
• Collaboration and Communication
• Collaborate cross-functionally with infrastructure teams, product managers, developers, and stakeholders to prioritize and address infrastructure maintenance needs effectively.
• Communicate technical information and updates clearly and concisely to internal teams and external clients related to software infrastructure and backend support.

Requirements

• Diploma or Bachelor's Degree in Computer Science, Information Technology, or a related field with 2 years experience.
• Proven experience in a technical support, infrastructure maintenance, or related role within the fintech or technology industry.
• Strong technical proficiency with experience in software bug fixing, troubleshooting, and technical issue resolution related to infrastructure components.
• Familiarity with SEO analytics tools, website content management systems (CMS), and backend technologies such as databases (SQL, NoSQL), APIs, and server configurations.
• Excellent problem-solving skills with a methodical approach to diagnosing and resolving technical issues in software infrastructure.
• Effective communication skills, with the ability to interact professionally with diverse stakeholders and convey technical information clearly.

Benefits

• Competitive salary and performance-based incentives.
• Comprehensive health insurance
• Flexible work environment and remote work options.
• Professional development opportunities.

Application Closing Date
23rd August, 2024.