Experience Center Supervisor at Sun King (Formerly Greenlight Planet)

Greenlight Planet is a multinational, for-profit business that designs, distributes, and finances solar-powered home energy products, with an underserved population in mind: the 1.3 billion global consumers for whom the old-fashioned electrical grid is either unavailable or too expensive.

Over a decade in business, the company is now a leading global brand in emerging markets across Asia and Sub-Saharan Africa.  Greenlight’s Sun King™ products provide modern light and energy to 26 million people in more than 40 countries and have sold over 10.5 million products worldwide.

We are recruiting to fill the position below:

Job Title: Experience Center Supervisor

Location: Ikeja, Lagos
Employment Type: Permanent - Full Time
Workplace type: Onsite
Department: EasyBuy Direct Sales
Reporting to: Solar Inverter Manager

About the Team
The team you would join:

• The EasyBuy Direct Sales team is the market facing arm of Sun King’s pay-as-you-go (PAYG) direct to consumer sales business. 
• The Easy Buy Direct Sales team is in charge of recruiting, managing, and overseeing the company’s network of thousands of commission sales agents, called “Energy Officers” that promote and sell Sun King’s PAYG solar solutions and provide customer ongoing service in their local territories.
• Through the EasyBuy PAYG solar business model, customers can purchase a Sun King solar home solution by making a small down-payment up front and paying the remaining balance through a series of installments over a period of time.

About the Role

• The Sun King Experience Center Supervisor is tasked with engaging with clients and potential customers to provide detailed information about our range of products.
• This role is essential in ensuring a high level of customer satisfaction, generating sales opportunities, and assisting in converting them into actual sales.
• The role is also accountable for overseeing the inventory affairs of the experience center, with assistance from the Experience Center Executive. 

Responsibilities
What you would be expected to do:

• Welcome, acknowledge, and attend to walk-in potential clients in a welcoming, professional and courteous manner, providing detailed information about Sun King products and services.
• Use practical engagement with our products on display to pitch the full range of available Sun King products and services, aiming to achieve shop targets.
• Informs customers on the requirements and checks that all the requirements are provided by the customers for approval/rejection of the prospect before the product/service is offered.
• Documents, escalates, and communicate unresolved queries to various departments
• Ensures effective resolution of queries through effective liaison with other departments such as after sales, call center, operations etc.
• Provide feedback to customers on any escalated enquiries or issues that affect service performance
• Provide daily/ weekly/ monthly report and updates of sales activities.
•  Coordination and accounting for marketing/promotional materials disbursed.
• Oversee the general activities of the experience center to ensure smooth day-to-day operations.
• Manage inventory and ensure the welfare of the experience center.

Requirements
You might be a strong candidate if you:

• At least 2 years of experience working in an experience centre, showroom, in the stock/inventory/ operations departments.
• A Degree in Social Science or any related field.
• Excellent verbal and written communication skills.
• Self-motivated and proactive.
• Ability to assess client needs.
• Welcoming & friendly personality that will influence potential and existing clients and those around you.
• Familiarity with the use of CRM tool like Angaza and similar CRM.

What Sun King Offers

• Professional growth in a dynamic, rapidly expanding, high-social-impact industry
• An open-minded, collaborative culture made up of enthusiastic colleagues who are driven by the challenge of innovation towards profound impact on people and the planet.
• A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
• Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun Center for Leadership.

Application Closing Date
Not Specified.