Client Relationship and Customer Experience Officer at an Electrical Cables Manufacturer - TeamAce Limited

TeamAce Limited - Our client, a quality manufacturer of Electrical Cables, is recruiting to fill the position below:

Job Title: Client Relationship and Customer Experience Officer

Location: Lagos
Employment Type: Full-time

Job Summary

• The Client Relationship and Customer Experience Officer will be responsible for managing and enhancing the relationships with our clients across the country.

Responsibilities

• Develop and maintain strong relationships with clients to understand their needs and ensure a high level of customer satisfaction.
• Serve as the primary point of contact for client inquiries, issues, and feedback.
• Manage and resolve customer complaints promptly and effectively.
• Oversee all customer touchpoints to ensure a seamless and positive customer journey.
• Implement strategies to improve customer engagement and satisfaction.
• Monitor and analyze customer feedback to identify areas for improvement.
• Work closely with the sales team to support pre-sales activities, including customer presentations and proposals.
• Assist in post-sales activities to ensure smooth transitions and ongoing customer support.
• Utilize CRM tools to manage and analyze customer interactions and data.
• Oversee social media channels to engage with customers, respond to inquiries, and manage the company’s online reputation.
• Develop and execute social media strategies to increase brand awareness and customer engagement.

Requirements

• BSC/HND in Business Administration, Engineering, or a related field.
• Minimum of 2-3 years of experience in a client relationship or customer experience role, preferably in a startup environment.
• Proven experience with CRM tools and social media management.
• Strong understanding of logistics, e-commerce, relationship management, and customer experience.

Salary
N200,000 - N250,000 monthly.

Application Closing Date
10th October, 2024.