National Customer Manager - Ecommerce at DHL Global Forwarding Nigeria Limited

At DHL, people mean the world to us. That's why our goal has always been to attract and retain the best talent the world over. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building THE logistics company for the world.

Under the DHL Supply Chain umbrella, one of the business units of DHL, we provide customized logistics and industry solutions in the areas of supply chain management, warehousing, distribution, value added services, and lead logistics provider services for our customers - helping them deliver better results everyday.

We are recruiting to fill the position below:

Job Title: National Customer Manager - Ecommerce

JOB ID: EX24006ZS
Location: Isolo, Lagos
Job Type: Full-time

Role Context

• To develop the assigned Major Account Sales territory, to deliver the agreed levels of revenue and profit whilst meeting key customer needs.

Key Responsibilities

• Develop and maintain good relationship with customers and provide a high service quality level.
• Interpret customer feedback to identify areas of failure and opportunities for improvement and take corrective action internally and/or with the customer.
• Solve customers’ complaints and escalate to CSM where necessary
• Scale reports to Sales Analyst to measure performance and sales visibility.
• Collaborate with Ground operation at service centre to ensure that relationship customer get the required service.
• Coordinate with other department specific customer requirements.
• Manage and develop a portfolio of prospects and existing customers through building a strong customer relationship to ensure that customers’ needs are recognized and met.
• Establish customer agreements and ensure the review on regular basis of customer prices as per pricing guidelines, and propose discount agreements to the Sales Manager for approval.
• Exploit all new opportunities from existing and potential customers (prospects), and establish actionable sales plans to ensure DHL highest penetration in assigned territory.
• Develop and implement an approach to secure competitors and prospects business in the shortest time possible, by establishing Prospects pipeline to support this approach and target them accordingly.
• Develop and implement personal sales plan and call cycle to identify and gain new business along with expanding existing customers growth to meet agreed sales target.
• As a part of the virtual sales team, support the Strategic Business Unit in support of “sub-accounts” in the territory.
• Communicate to the selling team accurate customer information, and ensure their recording and updating in the customer database to enhance service performance.
• Maintain a thorough knowledge of DHL’s services and general commercial awareness to achieve sales targets, whilst promoting DHL brand image.

Minimum Requirements

• University Degree or equivalent
• Good knowledge of air express and/or the freight forwarding business
• Good knowledge of Nigerian High Tech will be an added advantage.
• Fluent in English.

Application Closing Date
Not Specified.