Merchant Onboarding and Integration Officer at Moniepoint Incorporated

Moniepoint Incorporated is a global business payments and banking platform and recently became QED Investors’ first investment in Africa. We are the partner of choice for over 600,000 businesses of all sizes, powering the dreams of SMBs and providing them with equal access to the tools they need to grow and scale.

We are recruiting to fill the position below:

Job Title: Merchant Onboarding and Integration Officer

Location: Lagos, Nigeria

Job Purpose

• The Merchant Onboarding and Integrations Officer is responsible for onboarding merchants integrating with Monnify.
• He/she will work closely with merchants in ensuring their onboarding and Integration process is seamless and hitch-free.
• He/she will also be required to work with other teams in escalations.

Job Responsibilities 

• Review Merchant’s KYC and ensure all documents provided are in line with Standard Operating Procedures and Regulatory Requirements
• Work with the Compliance team in activation of Merchant’s accounts.
• Reviewing Logged tickets by the Customer Support team and ensuring complete resolution of such tickets. 
• Monitor Support Channels (Zendesk, E-mails, Whatsapp, Freshchat, Skype, Slack) for Onboarding/Integration escalations, and treat such requests in a timely manner
• Liaise with the sales team to properly understand the Merchant’s use case in order to provide the necessary API’s required for Merchant’s Integration.
• Follow up with Merchants (Bi-weekly-Semi) to check in on their Integration and provide assistance/support where necessary.
• Work hand in hand with other teams i.e technical product team to escalate technical issues experienced  by merchants and also monitor such requests till resolution.
• Configure Merchant fees and charging profiles. Also enabling changes to merchant contracts as advised by the sales team.
• Handling other responsibilities as assigned i.e. Whitelisting IP addresses/ Approval of change of Settlement Account Requests by Merchants etc.
• Work with the Product Manager/ Product team and other internal stakeholders to make any product changes that would improve customer experience.

Requirements & Qualifications

• Candidates should possess a Bachelor's Degree with 2+ years preferably.  
• Experience type - Customer support officer or Application support personnel.
• Driven and result oriented
• Ability to Multitask.
• Analytical and data driven
• Empathy and Excellent communication skills
• Outstanding organizational skills.

Application Closing Date
Not Specified.