Customer Satisfaction Officer / Invoicing Clerk at natnudO Foods

natnudO has been revolutionizing the poultry industry for over 10 years. We are committed to meeting and exceeding the Nigerian market’s demand for high-quality animal protein. We provide a full range of high-quality, tasty animal protein products to satisfy our growing market. Our products offer great value for money while strictly following global best practices for food processing.

We maintain a high level of organizational excellence in all aspects of our business, from production to distribution, until the products get to our esteemed consumers. Every product is carefully processed and packaged according to the highest global health standards. All our products are NAFDAC and SON certified. natnudO Foods is growing to provide a diverse range of protein products for all our customers.

We are recruiting to fill the position below:

Job Title: Customer Satisfaction Officer / Invoicing Clerk

Location: Benin, Edo
Employment Type: Full-time

Job Purpose

• This role is responsible for the monitoring and carrying out analysis of customer feedback and conducts follow up phone calls to Survey respondents who have concerns or question.
• Also, recommend potential products to them by collecting customer information and analyse customer needs. It includes order taking and processing of customer orders.

Roles and Responsibilities

• Receives processes and verifies the accuracy of orders from customers and other locations and ensure delivery.
• Initiates required action to customer requests for order changes, including the maintenance of order/customer information files and communicates changes to the appropriate personnel/departments
• Ensures and provides quality service to both internal and external customers.
• Receives inquiries from and/or contacts the organization’s branch/regional offices to resolve a variety of order-related issues.
• Accesses the company’s internal systems to obtain and extract order information and provide customer satisfaction management with the data for inclusion in various scheduled and special reports
• Attracts potential customers by answering products questions; suggesting information about other products.
• Resolves product problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Recommends potential products to management by collecting customer information and analyzing customer needs
• Monitoring and carrying out analysis of customer feedback and Conducts follow up phone calls to survey respondents who have concerns or questions
• Responsible for the preparation of weekly and monthly reports and as and when required.
• Performs other related duties as assigned by management

Education Qualification & Experience

• B.Sc / HND in Accounting, Business Administration or related courses
• 3-5 years of relevant experience in customer service and order processing.
• Experience working in the FMCG cold chain sector
• Ability to communicate in any of the local dialects in Edo State is an added advantage.

Required Skills and Competencies:

• Ability to manage multiple responsibilities to completion with tight timelines
• Ability to work under pressure.
• Strong communication (verbal and written) skills
• Report writing and presentation
• Protection of Confidential Information
• MS Office Tools and Calendar Management
• Excellent understanding of customers relationship management
• Knowledge of poultry business operations and experience is an advantage.
• Excellent relationship management skills
• Previous knowledge and understanding of ERP is a plus.

Expected Behavioral Competencies:

• Resourcefulness in handling challenges.
• Dependability in fulfilling responsibilities.
• Passion for maintaining high standards of control and compliance.
• Integrity in all dealings.
• Promptness in addressing issues.
• Accountability for actions and decisions.
• Think outside the box.
• Representing the company's image and brand positively.

Application Closing Date
15th September, 2024.