Rentals / Events Operation Manager at Talents and Skills Africa

Talents and Skills Africa Consulting LLC is a leading HR outsourcing and business support solutions provider in Nigeria providing a comprehensive range of outsourcing services from People Outsourcing to Business Process Outsourcing.

We are recruiting to fill the position below:

Job Title: Rentals / Events Operation Manager

Location: Ikeja, Lagos
Employment Type: Full-time

Job Summary

• The Rentals/Events Operation Manager is responsible for overseeing the day-to-day operations of the company's event and rental services.
• This role involves managing a team, coordinating logistics, ensuring high-quality customer service, and maximizing revenue opportunities through effective planning and execution of events and rentals.
• The ideal candidate will have a strong background in event management, operations, and customer service.

Key Responsibilities
Event Planning and Coordination:

• Oversee all aspects of event planning, including site selection, vendor management, budgeting, scheduling, and logistics.
• Collaborate with clients to understand their needs and ensure events meet their expectations.
• Develop detailed event plans, timelines, and checklists to ensure smooth execution.

Rental Operations:

• Manage the inventory of rental items, ensuring availability and condition of items.
• Coordinate delivery, setup, and teardown of rental equipment and supplies.
• Ensure all rental agreements and contracts are executed properly and in a timely manner.

Team Management:

• Lead, train, and manage a team of event coordinators, rental staff, and support personnel.
• Conduct regular team meetings to review upcoming events and rentals, and assign responsibilities.
• Foster a positive and collaborative work environment.

Customer Service:

• Provide exceptional customer service to clients, addressing any issues or concerns promptly.
• Conduct post-event evaluations with clients to gather feedback and identify areas for improvement.
• Develop and maintain strong relationships with clients, vendors, and other stakeholders.

Financial Management:

• Prepare and manage budgets for events and rental operations.
• Monitor revenue and expenses, ensuring financial targets are met.
• Identify opportunities for cost savings and revenue growth.

Compliance and Safety:

• Ensure all events and rental operations comply with company policies, safety regulations, and legal requirements.
• Conduct risk assessments and implement safety measures as needed.
• Handle any emergencies or incidents during events with professionalism and efficiency.

Marketing and Sales Support:

• Collaborate with the marketing team to promote rental services and events.
• Assist in developing promotional materials, packages, and offers.
• Identify new business opportunities and contribute to sales efforts.

Working Conditions:

• Ability to work flexible hours, including evenings, weekends, and holidays.
• Physical ability to oversee event setups and teardowns, including lifting and moving equipment.

Qualifications

• Bachelor’s degree in Event Management, Hospitality, Business Administration, or a related field.
• 3-5 years of experience in event management, operations, or a similar role.
• Proven experience in managing a team and leading successful events.
• Strong organizational and multitasking skills.
• Excellent communication and customer service skills.
• Proficiency in event management software and MS Office.
• Ability to work under pressure and meet tight deadlines.
• Knowledge of safety regulations and risk management.

Salary
N100,000 - N150,000 Monthly.

Application Closing Date
25th August, 2024.