Project Manager - Customer Support (Casino Platform) at Turbham Limited

Turbham isn't just a company; we are a force of transformation, driven by a deep-seated belief in the power of technology to uplift lives. We are a dynamic and forward-thinking technology enterprise, offering a versatile array of tailored solutions across multiple sectors.

We are recruiting to fill the position below:

Job Title: Project Manager - Customer Support (Casino Platform)

Location: Abuja
Shift: Night Shift (6:00 PM - 7:00 AM every other day)

Responsibilities

• Team Leadership: Manage and lead a team of customer support representatives working night shifts, ensuring high morale, productivity, and adherence to company policies.
• Project Management: Oversee the planning, execution, and delivery of support initiatives, ensuring they align with business objectives and customer satisfaction goals.
• Performance Monitoring: Track and analyze team performance metrics, identifying areas for improvement and implementing strategies to enhance efficiency and service quality
• Issue Resolution: Act as the escalation point for complex customer issues, ensuring prompt and effective resolution while maintaining a high level of customer satisfaction.
• Process Optimization: Continuously assess and refine support processes, tools, and workflows to improve operational efficiency and customer experience.
• Reporting: Prepare and present regular reports on team performance, customer feedback, and project status to senior management.
• Training & Development: Identify training needs and organize regular coaching sessions to enhance the skills and knowledge of the support team.
• Stakeholder Communication: Collaborate with other departments, such as product development and marketing, to ensure customer feedback is integrated into platform improvements and updates.

Qualifications

• Experience: Minimum of 5 years of experience in customer support, with at least 2 years in a project management or leadership role, preferably in the online gaming or casino industry.
• Market Knowledge: Strong understanding of the U.S. market and its regulatory environment, with experience managing support teams catering to U.S. customers.
• Technical Skills: Proficiency in using customer support software, CRM systems, and project management tools.
• Leadership Skills: Proven ability to lead and motivate a team, with excellent communication and interpersonal skills.
• Problem-Solving: Strong analytical and problem-solving abilities, with a track record of effectively managing complex customer issues.
• Adaptability: Willingness to work night shifts and manage operations during U.S. peak hours.

Benefits

• Global Exposure: Work with a diverse team and interact with customers from the U.S. market.
• Career Growth: Opportunity to advance your career in a dynamic and fast-growing industry.
• Competitive Compensation: Attractive salary package with benefits tailored to night shift employees.
• If you are a motivated and experienced project manager looking to make an impact in the online gaming industry, we would love to hear from you.

Application Closing Date
Not Specified.