Analyst - Campaign Management at MTN Nigeria

MTN Nigeria - The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.

We are recruiting to fill the position below:

Job Title: Analyst - Campaign Management

Requisition ID: 4691
Location: Ikoyi, Lagos
Employment Type: Full time
Job Category: MTN Level 2

Mission

• Assist in the development, implementation and measurement of various Below The Line (BTL) campaign programmes that focus on customer retention and customer life-cycle management. 
• Also leverage the outbound and inbound channels for campaign execution aimed at reducing churn and increasing customers’ spend.

Responsibilities

• Identify opportunities within the base for revenue optimization and campaign management, with the aim of developing relevant programs to address these opportunities. 
• Monitor and track campaign performance over the campaign lifecycle and ensure the right decisions are taken regarding continuing or discontinuing campaigns. 
• Design and execute pilot campaigns to determine the best approach to campaign deployment and offer development and campaign scripting before scale-up. 
• Utilize both inbound and outbound campaign management platforms for the purpose of campaign execution, deployment, and evaluation. 
• Ensure no revenue dilution as a result of campaign activities. 
• Provide support to the campaign segmentation analyst as required. 
• Contribute and participate in campaign idea generation meetings and cross-functional Customer Lifecycle Management meetings as required.
• Interface with segment managers to understand their campaign needs for supporting product development and performance throughout their product lifecycle.
• Liaise with vendors responsible for managing systems, tools, and capabilities within CVM for campaign management and analytical needs.
• Analysis of the customer base to identify segments that have revenue upliftment opportunities or who are at risk and require a campaign intervention 
• Take ownership of the go-to-market process, ensuring all processes and customer journeys are designed and followed. 
• Design monthly campaign calendar and campaign plan for execution, ensuring timelines are met and targeting is in line with strategy. 

Requirements
Education:

• First degree in any related discipline
• Fluent in English

Experience:

• 3 - 7 years’ experience including:
• Experience working in a medium-sized organization 
• Experience in database, direct marketing, or product management in the telecommunications industry 
• Experience in developing test designs, significance testing, establishing error ranges, and key success metrics. 
• Experience with major campaign management platform(s) within the telecoms industry 
• Demonstrable data mining, analytical skills, and segmentation techniques 
• Good understanding of customer data analysis, propensity modeling, and segmentation techniques; excellent understanding of data manipulation and interrogation techniques.

Application Closing Date
19th August, 2024, (10:59 pm).