Client Service and Support at Multigate Payments Limited

Multigate is a financial technology company focused on providing solutions that cut across payments acquisition, processing and remittance as well as treasury and cash management for domestic and international corporates.

We are recruiting to fill the position below:

Job Title: Client Service and Support

Location: Lagos
Job Type: Full-Time 

Job Description

• The Client Support Role entails the provision of support to internal and external clients across all the solutions provided by Multigate, relating to both technical and non-technical issues.
• It involves liaising with other internal teams to ensure external client issues are fully resolved in a timely manner.

Duties / Responsibilities

• Have an in-depth understanding of all the solutions provided by Multigate
• Provide support to Multigate's clients by managing and resolving issues (technical and non-technical) they may encounter in the course of using our solutions
• Liaise with all concerned parties in the service delivery chain to ensure all clients' needs and raised issues are adequately resolved
• Communicate product feature suggestions and updates based on interaction with the clients to the relevant product managers for planning, design and development
• Ensure proficiency and effectiveness in the day to day operations of all Multigate's solutions
• Ensure proper onboarding and administration of new clients on Multigate's solutions
• Assist with special projects as assigned by your line manager
• Be flexible to take up new additional responsibilities as directed by the line manager or divisional head

Education And Experience

• Bachelor's Degree in Business, Finance, Information Technology, or a related field
• Minimum of 3 and maximum of 6 years working experience
• Proven experience in customer support, preferably in the fintech or financial services industry
• Familiarity with fintech products, treasury, crossborder payment, cash management and correspondent banking is an advantage.

Requirements:

• Customer service skills: Customer-centric mindset with a passion for helping others
• Effective communication skills, both verbal and written
• High level of empathy, patience, and professionalism
• Strong problem-solving and analytical skills
• Attention to detail and accuracy
• Ability to work independently and as part of a team in a fast-paced environment
• Proficiency in using CRM software and support tools (e.g., intercom, Zendesk)
• Ability to manage multiple tasks and prioritize effectively
• Project management skills.

Benefits

• Career development/Opportunities
• Office perks
• Working with amazing talents
• Role Autonomy.

Application Closing Date
Not Specified.