Operations Manager at Rotawn Energy and Logistics Services Limited

Rotawn Energy and Logistics Services Limited was established in 2007 as an indigenous Nigerian Company offering tailor made solutions to the Oil & Gas, Maritime and Government Sectors. Rotawn has a sister company in Hospitality Industry

We are recruiting to fill the position below:

Job Title: Operations Manager

Location: Victoria Island, Lagos
Employment Type: Full-time

Key Responsibilities
Operational Management:

• Oversee the daily operations of the lounge/nightclub, ensuring that all departments (bar, kitchen, security, etc.) function effectively.
• Develop and implement operational policies and procedures to improve efficiency and customer satisfaction.
• Coordinate with suppliers and vendors to ensure timely delivery of goods and services.
• Monitor inventory levels and ensure proper stock management.

Staff Management:

• Recruit, train, and manage staff, including bartenders, servers, security personnel, and kitchen staff.
• Create work schedules, ensuring adequate staffing levels during peak hours.
• Conduct performance evaluations and provide feedback to staff to ensure high standards of service.
• Address any staff-related issues or conflicts promptly and professionally.

Customer Experience:

• Ensure that all guests receive high-quality service and have a positive experience.
• Address customer complaints and feedback in a timely and professional manner.
• Monitor customer satisfaction levels and implement strategies to improve the guest experience.
• Develop and oversee VIP programs and other customer loyalty initiatives.

Financial Management:

• Manage the financial aspects of the lounge/nightclub, including budgeting, forecasting, and financial reporting.
• Monitor revenue and expenses to ensure profitability.
• Oversee cash handling procedures and ensure compliance with financial policies.
• Work with the marketing team to develop and implement promotional strategies to drive revenue.

Safety and Compliance:

• Ensure that the lounge/nightclub complies with all local, state, and federal regulations, including health and safety standards.
• Oversee security operations to ensure the safety of guests and staff.
• Implement and enforce policies related to alcohol service, ensuring compliance with legal requirements.

Event Management:

• Plan and oversee special events, including live performances, themed nights, and private parties.
• Coordinate with event planners, performers, and other stakeholders to ensure successful events.
• Monitor event budgets and profitability.

Marketing and Promotion:

• Collaborate with the marketing team to develop promotional campaigns and strategies to attract customers.
• Oversee social media presence and ensure it aligns with the brand’s image.
• Develop partnerships with local businesses and organizations to drive traffic to the lounge/nightclub.

Maintenance and Upkeep:

• Ensure that the lounge/nightclub is clean, well-maintained, and visually appealing.
• Coordinate with maintenance staff or contractors for repairs and upgrades as needed.
• Regularly inspect the premises to ensure a safe and pleasant environment for guests.

Qualifications

• Bachelor’s Degree in Hospitality Management, Business Administration, or a related field (preferred).
• Proven experience as an Operations Manager or in a similar role within the hospitality or nightlife industry.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced, high-pressure environment.
• Strong financial acumen and budget management experience.
• Knowledge of health, safety, and liquor laws and regulations.
• Proficiency in using POS systems and other relevant software.

Salary
N250,000 / month.

Application Closing Date
30th September, 2024.