Regional Agency Network Officer at a Commercial Bank - Workforce Group

Workforce Group - Our client, a commercial Bank, is recruiting to fill the position below:

Job Title: Regional Agency Network Officer

Location: Ondo
Industry: Banking

Job Objective

• The job holder is responsible for implementing the bank’s strategy to provide financial services to underbanked and unbanked segments through regional agents; thereby, expanding customer touchpoints and increasing revenue and profitability.

Responsibilities

• Collaborate with the Agent Network Manager to drive strategic retail alliances and partnerships, aiming to expand the Bank’s agent network.
• Train and brand global partners, agent aggregators, and agents within the specific region.
• Provide leadership and manage agent banking field teams (DSAs) in liaison with branch managers to meet set targets.
• Ensure adherence to bank procedures and internal processes in agent recruitment and onboarding.
• Conduct market intelligence to gather competitor information for management decisions.
• Engage field agents through routine visitations and planned conventions or meetings for training purposes.
• Manage regional stock of devices and branding materials, including issuance and returns.
• Implement strategies to maintain agent loyalty and operationalize plans for agent development and management.
• Achieve agent banking targets and overall business performance of the agent network.
• Support marketing, sales, and activation plans, and contribute to talent acquisition and retention efforts.
• Conduct regular performance reviews and promote a culture of continuous improvement and talent development.
• Empower existing businesses in the region through agent activation in order to expand the bank’s customer touchpoints, leading to increased penetration, revenue, and profitability of the agent networks.

Job Requirements

• BSc / HND in any discipline
• At least 1-2 years’ experience on a similar role.

Candidate Profile:
This role requires that the job holder must possess:

• Functional knowledge requirements: agency banking, current market/competitive digital positioning, partner, and alliance management.
• Strong interpersonal, influencing and communication skills
• Ability to drive strategic retail alliances and partnerships aimed at expanding the Bank's distribution network via Agency Banking.
• Ability to coordinate direct field sales, oversee marketing and sales activities, acquire agents, and monitor mandatory agent compliance nationwide
• Ability to support the increased adoption of agency banking throughout the customer journey/lifecycle.

Application Closing Date
Not Specified.