Bakery Operations Manager at a Bakery - Smade Business

Smade Business - Our client, a major Bakery located in the heart of Ikeja, Lagos, is recruiting to fill the position below:

Job Title: Bakery Operations Manager

Location: Ikeja, Lagos
Employment Type: Full-time

Job Summary

• The Bakery Operations Manager will coordinate and oversee our organization’s operations.
• The Bakery Operations Manager ensures that the bakery operates efficiently and profitably while maintaining its reputation and increasing customer base.
• The Bakery Operations Manager supervises the baking staff and works with cross-functional teams while managing all bakery operations.
• The Bakery Operations Manager’s duties include formulating strategy, improving performance, procuring material and resources and securing compliance.
• You should be ready to mentor your team members, find ways to increase quality of customer service and implement best practices across all levels.

Responsibilities

• Coordinating daily operations at the bakery
• Ensure all operations are carried on in an appropriate, cost-effective way
• Ensure that products meet company quality and quantity standards
• Enforce staff compliance with food health and safety regulations
• Ensuring that the bakery is adequately stocked with quality baking ingredients and supplies.
• Ensuring that baking tools, utensils, and equipment are properly cleaned and sanitized.
• Developing and implementing advertising and marketing strategies to attract new customers.
• Deliver superior service and maximize customer satisfaction.
• Respond efficiently and accurately to customer complaints.
• Regularly review product quality.
• Organize and supervise shifts.
• Appraise staff performance and provide feedback to improve productivity.
• Improve operational management systems, processes and best practices.
• Estimate future needs for goods, utensils and cleaning products.
• Ensure compliance with sanitation and safety regulations.
• Manage bakery’s good image and suggest ways to improve it.
• Control operational costs and identify measures to cut waste.
• Create detailed reports on weekly, monthly and annual revenues and expenses.
• Communicate to the CEO on a daily basis regarding operational performance and order completion status.
• Train staff to produce high quality bakery products.
• Perform quality checks on all products.
• Find ways to increase quality of customer service.

Requirements

• Minimum of six(6) years working experience as a Bakery Manager.
• Cognate knowledge of different baking techniques and procedures.
• Effective Communication skills.
• Excellent Problem-solving skills.
• Must be articulate and have great negotiation skills.
• Team player.
• Business savvy.
• Excellent planning and management skills.
• Friendly and warm persona.
• Digital marketing , content creation and copywriting skills will give an added advantage.
• Preferably female but a softly spoken male can be considered.
• Must reside in Ikeja.

Application Closing Date
15th September, 2024.